Incident Resolution Specialist

Key ResponsibilitiesSupport customer support agents to resolve tickets in line with company policiesManage and resolve sensitive critical incident cases by ensuring high-quality communication, collecting documentation, and coordinating between customers, external stakeholders, and internal teamsContribute to root cause analysis to address underlying problems...

Job DescriptionThe role of a Technical Process Specialist at Infosys Technologies (Sweden) AB is to provide end-user support on-site, maintain hardware and fix technical problems. The specialist troubleshoots issues, provides first-time resolution by diagnosing or escalating faults to service desk managers, incident & problem managers, and coordinates with...

Job Description: We are seeking a highly skilled SOC Incident Response Specialist to join our team at Integrity360. As an expert in security operations and incident response, you will play a critical role in protecting our clients' information systems and data from emerging threats. Your exceptional analytical skills and attention to detail will enable you...

About Us:Söder Renovering AB is a dynamic and innovative company specializing in comprehensive building and renovation services. We are committed to establishing robust IT processes to ensure seamless operations and exceptional service delivery.Job Description:We are seeking an experienced IT Operations Specialist to oversee all internal IT functions,...

Role – Technical Process SpecialistTechnology – IT SupportLocation – MalmöCompensation – negotiableJob DescriptionToday, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where...

The RoleWe are seeking an experienced Cyber Security Specialist to join our CERT team. As an Incident Responder, you will play a critical role in assisting clients in overcoming security incidents efficiently.Your primary responsibility will be responding to emergency calls and providing on-site support to help the organization get back to business, as...

At Truesec AB, we are seeking a highly skilled and motivated Cyber Law Specialist to join our dynamic team. As a key member of our organization, you will play a crucial role in shaping our legal strategy and providing expert advice on complex cyber law matters.The successful candidate will have a strong background in business law, with experience in areas...

About UsNorthwave stands for diversity, inclusivity, quality, and long-term relationships. As a leading European Cyber Security specialist, we have been providing 24/7 cyber security services for over 17 years.Our team of 250+ employees is dedicated to making high-quality integral information security accessible to businesses that depend on their digital...

Swedish Global Services AB is seeking a skilled and experienced DevSecOps Engineer to join our team. Our company values innovation and collaboration, and we strive to provide exceptional support to our internal products.About the RoleWe are looking for a highly skilled and experienced DevSecOps Engineer who can manage incident and problem resolution related...

The RoleYou will play a crucial role in helping our clients optimize Incident Response, Crisis Management, and Business Continuity within the cyber domain. This involves developing organizational plans, conducting large-scale exercises, team trainings, and leadership coaching. You will collaborate with colleagues to design programs, projects, and...

Key ResponsibilitiesThe successful candidate will be responsible for:Resolution/processing of incident and request tickets.Escalating/routing issues to appropriate service teams.Communication regarding ticket status.High-visibility first point of contact responding to IT help channels.Additionally, the Technical Support Specialist will report into the...

Rasulson Consulting AB is seeking a Quality Assurance and Testing Specialist with a strong background in various testing methodologies and techniques.The ideal candidate will have demonstrated ability to prepare and execute robust testing plans, with a focus on ensuring quality in complex IT environments.Key Responsibilities:Develop detailed test strategies...

Role DescriptionAs a Customer Success Representative at Qred, you will be responsible for providing excellent customer service to our Dutch-speaking customers through various contact channels, including phone, chat, and email. You will take ownership of the onboarding process and resolve customer inquiries in a timely and efficient manner.About the RoleYou...

About the RoleWe are seeking an experienced ERP System Optimization Specialist to join our strong team of domain experts in Stockholm, Sweden.In this full-time role, you will play a crucial part in optimizing and advancing our financial processes within our ERP system.You will work closely with various business users to define and enhance processes,...

Overview:Your mission at Voi Technology AB is to support customer escalated issues and manage critical incident cases. Responsibilities:Support customer support agents in resolving tickets according to company policiesManage and resolve sensitive critical incident cases by ensuring high quality communication and coordination between customers, stakeholders...

Secure the Future of European Cloud ComputingWe are building a secure, sovereign, and sustainable hyperscale cloud to reimagine the digital future of Europe. Our team is seeking an experienced Cloud DevSecOps Engineer to enhance our cloud security and vulnerability team.The RoleYou will focus on proactive security research, developing security tools,...

About LegoraWe're a pioneering AI-native platform that empowers legal professionals to work more efficiently. Our innovative solution automates complex workflows, allowing users to enhance their productivity and collaborate seamlessly with clients.Our mission is to transform the way lawyers work, and we're achieving this by delivering exceptional...

We are seeking a highly skilled and experienced DevSecOps Engineer to join our team at Swedish Global Services AB. As a DevSecOps Engineer, you will play a critical role in ensuring the smooth operation of our internal products.About the JobThe DevSecOps Engineer will be responsible for managing incident and problem resolution related to Azure SQL Database....

About the RoleThe Technical Support Specialist will be part of our IT Support team, providing end-user assistance for applications and systems. Key responsibilities include:Triage, resolve or escalate Incidents/Critical Incidents in a timely manner.Guide on-site teams with Incident/Request ticket-type prioritisation.Provide autonomous end-user support for...

About the RoleIn this dynamic role, you will work as part of a team to provide end-user support and technical assistance to our clients. As a Technical Process Specialist, you will be responsible for troubleshooting technical issues, providing first-time resolution, and coordinating with remote teams for technical issues.Responsibilities:Gather diagnostic...