Loan Application Resolution Specialist

1 day ago


Stockholm, Stockholm, Sweden Qred Full time
Role Description

As a Customer Success Representative at Qred, you will be responsible for providing excellent customer service to our Dutch-speaking customers through various contact channels, including phone, chat, and email. You will take ownership of the onboarding process and resolve customer inquiries in a timely and efficient manner.

About the Role

You will collaborate with colleagues to drive improvements and achieve high customer satisfaction. This role reports directly to one of our Team Leads and offers the opportunity to work in a fast-paced, dynamic environment.

Responsibilities:

  • Manage inbound customer errands via phone, chat, and email.
  • Take full ownership of the resolution and customer-facing contact.
  • Collaborate with colleagues to drive improvements and achieve high customer satisfaction.

Requirements:

  • Experience in customer service, preferably via phone and email.
  • Basic knowledge of financial products.
  • Proven capabilities in achieving high customer satisfaction.
  • Strong sense of ownership and detail orientation.
  • Curiosity and a desire to constantly improve.
  • Fluency in Dutch, both written and spoken.
  • Proficient in English as our primary business language.

This is a full-time, permanent position based in Stockholm. We celebrate diversity and do not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.



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