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Customer Experience Manager
2 days ago
Hedin Mobility Group is seeking a Customer Relationship Manager to develop and enhance the customer experience for Ford in Sweden and Finland. The ideal candidate will have experience in customer service and leadership, with a strong understanding of digital customer solutions and communication skills.
About The RoleAs a Customer Relationship Manager, you will be responsible for leading a dedicated team of customer service employees, ensuring that our customers receive the best possible service, while contributing to the company's business development by analyzing customer data and driving process improvements.
- Lead and develop the team to achieve high customer satisfaction and efficiency case management.
- Develop processes and strategies to optimize customer service flows and KPIs.
- Analyze customer data and trends for continuous improvement and reporting to management.
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Customer Experience Manager
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Mölndal, Västra Götaland, Sweden Hedin Mobility Group Full timeHedin Mobility Group is a dynamic workplace that values innovation and growth. As a Customer Relations Manager, you will play a key role in shaping the customer experience for Ford in Sweden and Finland.About the RoleYou will lead a dedicated team of customer service employees, ensuring that our customers receive the best possible service while contributing...
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