Customer Experience Manager

2 days ago


Mölndal, Västra Götaland, Sweden Hedin Mobility Group Full time

Hedin Mobility Group is seeking a Customer Relationship Manager to develop and enhance the customer experience for Ford in Sweden and Finland. The ideal candidate will have experience in customer service and leadership, with a strong understanding of digital customer solutions and communication skills.

About The Role

As a Customer Relationship Manager, you will be responsible for leading a dedicated team of customer service employees, ensuring that our customers receive the best possible service, while contributing to the company's business development by analyzing customer data and driving process improvements.

  • Lead and develop the team to achieve high customer satisfaction and efficiency case management.
  • Develop processes and strategies to optimize customer service flows and KPIs.
  • Analyze customer data and trends for continuous improvement and reporting to management.


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