Customer Insights Manager

19 hours ago


Stockholm, Stockholm, Sweden Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe.

We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Our diverse team of over 2400 passionate professionals makes us the industry's tech wonder and the best in the world at what we do.

We strive to make the world smaller for our customers and bigger for our people. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. As the leader of the Customer Insights and Analytics teams, you will play a pivotal role in driving our efforts to transform complex travel processes into seamless, user-friendly experiences.

You will lead data teams focused on CX research and analytics, fostering a culture of analytical excellence and customer-centricity. You will design and execute advanced analyses using SQL, Python, and Jupyter Notebooks to optimize customer service operations and enhance the overall customer experience.

Our goal is to deliver actionable, data-driven insights that inform strategic decision-making. We are looking for a leader who can drive this effort and make a tangible impact through data.



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