Customer Insights and Analytics Director

4 days ago


Stockholm, Stockholm, Sweden Etraveli Group AB Full time
About Our Team

We value diversity and pride ourselves on being a company represented by people of all different backgrounds. At Etraveli Group AB, we are committed to ensuring equality and promoting diversity in the workplace at every selection stage.

As a company, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Job Description

We are looking for an experienced leader to join our Customer Services team. As the leader of the Customer Insights and Analytics teams, you will be responsible for driving our efforts in delivering actionable insights that inform strategic decision-making.

Your responsibilities will include:

  • Developing and implementing data-driven solutions to improve customer satisfaction, operational efficiency, and business outcomes
  • Overseeing CX research projects, ensuring insights are effectively integrated with quantitative analyses for a holistic view
  • Providing leadership and mentorship to analysts, promoting continuous skill development and professional growth
  • Collaborating closely with senior leadership within the Customer Services department and commercial teams to champion operational excellence and initiatives that elevate the customer experience
Benefits

We offer a range of benefits to our employees, including:

  • A hybrid working environment, enabling you to work both remotely and at the office
  • Central offices in the city, providing a convenient and comfortable working space
  • Growth opportunities, including role-related training on tools and best practices
  • Team activities and events, promoting social bonding and camaraderie among colleagues
  • Fun and relaxed work environment, with free coffee/tea, ping pong, and video games

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