Customer Insights Lead

20 hours ago


Stockholm, Stockholm, Sweden Etraveli Group AB Full time
Transforming Travel Experiences

Etraveli Group AB is the industry's tech wonder, pushing boundaries to make travel simpler for customers and more rewarding for our people. Our diverse team of over 2400 passionate professionals drives innovation in customer service operations.

As a key player in our Customer Services department, you will spearhead data-driven efforts to enhance customer satisfaction, streamline processes, and drive automation. By leveraging cutting-edge technology and data insights, we aim to deliver exceptional experiences that set us apart.

  • Lead Data Teams: Foster a culture of analytical excellence and customer-centricity within your team.
  • Design Advanced Analyses: Utilize SQL, Python, and Jupyter Notebooks to optimize customer service operations and improve overall customer experience.
  • Predictive Analytics: Drive the development and implementation of machine learning algorithms to predict customer behavior and preferences.

We're seeking an experienced leader with a strong background in data analytics and customer experience. If you thrive in coaching and mentoring talent, lead by example, and are driven by making a tangible impact through data, join our team



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