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Sweden Customer Support Specialist
4 days ago
We're a pioneering fintech company on a mission to make a positive impact on small businesses across northern Europe. Our goal is to provide simple, accessible, and efficient financing solutions that empower entrepreneurs to grow and succeed.
As a Customer Success Representative, you'll be an integral part of our team, working closely with colleagues to deliver exceptional customer experiences. Your role will involve managing inbound customer issues, collaborating with colleagues, and driving continuous improvement.
Your Key Responsibilities
- Manage Customer Interactions: You'll handle customer inquiries, resolve their concerns, and take ownership of each interaction.
- Drive Improvement Initiatives: You'll work collaboratively with colleagues to identify areas for improvement and implement changes that enhance the overall customer experience.
What We're Looking For
- Customer-Focused Mindset: We're seeking someone with a genuine passion for delivering exceptional customer service.
- Communication Skills: Strong written and verbal communication skills are essential for success in this role.
- Basic Knowledge of Financial Products: A basic understanding of financial products is necessary for this position.
- Fluency in Swedish and English: Fluency in both languages is required, as it's our primary business language.
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