![XBP Europe](https://media.trabajo.org/img/noimg.jpg)
Business Development Specialist
15 hours ago
About XBP Europe
XBP Europe is a leading provider of digital transformation solutions, enhancing efficiency, cash flow, and end-user experience for organisations across Europe.
We combine physical documents, digital data, and instant messaging to deliver seamless workflows and frictionless transactions.
Our goal is to gather, process, and refine valuable data for use in decision-making, making us a trusted partner for organisations seeking innovation and expertise.
We have decades of industry-relevant experience and proprietary technology and services that underpin our innovative approach.
As part of our growth strategy, we serve a growing client list throughout Europe, offering our clients a wide range of solutions and services tailored to their needs.
Job Description:Promote CRM Team Activity- Deliver exceptional client relationships through effective management of CRM and Service Management Teams on all issues, MI & SLA reporting, invoicing, resolution of issues and incidents, new services etc.
- Evaluate and enhance account planning and strategic approach to meet client requirements in collaboration with Sales and Solutions as required.
- Implement effective account contractual governance to ensure timely delivery of client agreements.
- Cultivate in-depth understanding of Client organisation (charts, decision levels and process).
- Understand the full spectrum of services/solutions provided to the customer.
- Stay up-to-date on contracts (incl. MSA) (documents library maintenance and update), validate if requested (incl. SLA commitment and billing item).
- Ongoingly review and update expiring contracts.
- Conduct regular analysis of profitability of new ACV, existing contracts and renewals in line with business direction.
- Proactively escalate to management when signs of revenue/profitability decline or low/negative profitability are observed.
- Support finance teams in follow-up payments and debt collection.
- Foster high levels of customer satisfaction through proactive risk communication and challenge progression within the organisation.
- Promote new brand initiatives and enhance customer perception.
- Provide actionable statistics and reports to clients.
- Collaborate with clients through steering committees and external audits.
- Main point of contact for clients on key matters (excluding production-level issues).
- Promote and upsell services and solutions to clients.
- Determine sales opportunities and refer them to the Sales team if needed.
- Monitor customer needs and business intelligence.
- Responsible for customer portfolio growth and revenue alignment with personal objectives.
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