Brand Ambassador
12 hours ago
As a Community Manager, you will be responsible for growing, nurturing and engaging H&M's online community by fostering meaningful connections with our audiences across social & digital channels. Acting as the brand's voice in the overall social conversation and ensuring our tonality is consistent, relevant, engaging and aligned with the brand, while driving engagement and audience growth.
Your Responsibilities
- Build, nurture, and engage the brand's online community through authentic and meaningful interactions.
- Manage day-to-day conversations across social media platforms and other digital channels, ensuring timely and consistent responses to audience queries and comments.
- Actively monitor the wider social conversation to identify opportunities for the brand to engage or respond.
- Suggest relevant opportunities for the brand to take action on.
To succeed in this role, you should have:
Key Qualifications
- 3+ years experience managing online/social communities preferably within a global brand context.
- Creative ability to set the right tonality that presents the brand in an engaging and relevant way.
- Ability to manage multi-platform engagement, ensuring consistent brand voice across.
- Strong attention to detail and ability to manage multiple tasks simultaneously and efficiently.
- Strong communicator and collaborator working closely with various teams to ensure community management is in line with corporate guidelines, customer service, etc.
- Ability to use sentiment analysis tools and AI-driven insights for monitoring community engagement.
- Growth-oriented and adaptable, staying updated with trends to support a social-first approach.
In return, we offer:
Benefits
- A dynamic and innovative work environment.
- The opportunity to build and lead a high-performing team.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to make a real impact on the success of our business.
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