
Customer Experience Associate
3 days ago
Voi Technology AB is looking for a motivated and solution-oriented team player to join our Customer Experience Operations team. As a Process & Escalation Associate, you will support customer escalated issues and manage critical incident cases. This role involves working closely with stakeholders across various teams to ensure high quality customer requests resolutions.
Your Key Responsibilities:
- Support customer support agents in resolving tickets according to company policies
- Manage and resolve sensitive critical incident cases by ensuring high quality communication and coordination between customers, stakeholders and internal teams
- Contribute to root cause analysis to address underlying problems for escalations and provide feedback for enhancing the customer experience operations
- Collaborate with the Customer Experience Operations team to address gaps and unclarities in documentation, update training material and improve case management and service quality across all markets
Requirements:
- Professional fluency in English and German, both written and spoken
- Experience working with customer experience or customer service operations with set KPIs and resolution rates
- Experience from working with escalated and complex customer support cases
- Experience from following and ensuring compliance with defined company policies and standard operating procedures
- Experience from collaborating independently with diverse senior stakeholders
- Proficiency in G-suite
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Customer Experience Associate
5 days ago
Stockholm, Stockholm, Sweden Lime Technologies Full timeAbout UsLime Technologies is on the path of becoming a leading Sales CRM for growing B2B companies in Europe. We're driven by innovation and a passion for delivering exceptional customer experiences.Your ResponsibilitiesDeliver excellent day-to-day support to our customersBridge the gap between customers and our internal departments such as product, sales,...
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Global Customer Support Associate
5 days ago
Stockholm, Stockholm, Sweden Corporation Service Company Full timeAbout the RoleWe are looking for a highly motivated and experienced Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional support to our clients by responding to their inquiries and resolving their issues in a timely and professional manner.You will work closely with our internal teams...
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Product Management Associate
3 days ago
Stockholm, Stockholm, Sweden American Express Full timeWe're seeking a highly skilled Product Management Associate to join our Digital Marketing & Partnerships team. As an Associate – Digital Product Management, you will act as the main point of contact for multiple markets using our app and digital tools.Key Responsibilities:Foster collaboration and drive engagement across multiple marketsDevelop frameworks...
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Customer Experience Specialist
2 days ago
Stockholm, Stockholm, Sweden Atlas Copco Full timeWe're seeking a Customer Experience Specialist to enhance our customer journey across all channels. As a key member of our team, you'll collaborate with UX designers, product owners, marketing, and global customer centers to analyze user behavior, identify pain points, and develop data-informed solutions that improve customer satisfaction and drive digital...
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Customer Experience Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a Customer Experience Manager to join our Swedish Strategy and Consulting team at TN Sweden. In this role, you will play a vital part in developing digital business strategies that enhance customer experiences across multiple channels and devices.About the Role:You will work closely with cross-functional teams to design and implement...
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Customer Experience Ambassador
3 days ago
Stockholm, Stockholm, Sweden Nutanix Full timeHungry, Humble, Honest, with Heart.The OpportunityAre you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders?We're seeking a skilled Customer Experience Manager to join our team in Sweden. In this role, you'll play a pivotal part in driving customer...
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Customer Experience Expert
7 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe're a Customer Journey tech organization that's dedicated to delivering exceptional customer experiences.Our goal is to ensure seamless customer experiences through accelerated test automation efforts.We're seeking a Customer Experience Expert to lead our QA processes and work closely with cross-functional development teams and product owners.This role...
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Customer Experience Ambassador
5 days ago
Stockholm, Stockholm, Sweden SAVR Full timeJob DescriptionAs a Customer Experience Specialist at SAVR, you will play a pivotal role in ensuring our customers receive exceptional support and service.You will engage with customers through live chat, email, and phone, addressing their inquiries with grace and providing insightful product knowledge to elevate the customer experience.Key...
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Experienced Sales Associate
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking an experienced Sales Associate to join our team in Stockholm. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, promoting campaigns and offers, and contributing to the sales and profit goals of your store.Key Responsibilities:Demonstrate a genuine interest and passion for fashion and...
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Customer Experience Lead
2 days ago
Stockholm, Stockholm, Sweden Voyado Sweden Full timeRole OverviewVoyado Sweden is seeking a Customer Experience Lead to join our Account Management team. As a key member of the team, you will be responsible for building strong relationships with our customers and driving their long-term growth with Voyado.You will work closely with our sales and product teams to understand customer needs and preferences, and...
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Customer Experience Manager
1 day ago
Stockholm, Stockholm, Sweden Telenor Sverige AB Full timeAbout Telenor Sverige ABWe are a leading telecommunications company in Sweden, dedicated to providing innovative solutions for our customers. At Telenor, we empower our employees to take ownership of their careers, allowing them to make the most of their skills and expertise while contributing to technological advancements that shape the future.Our...
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Customer Experience Specialist
2 weeks ago
Stockholm, Stockholm, Sweden SAVR AB Full timeJoin our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service.As a key player in our fast-paced startup, you will...
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Corporate Administrative Associate
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Corporate Administrative Associate to join our team in Sweden.The successful candidate will be responsible for providing administrative support to our team members, including facility management, meeting coordination, and customer service.They will also assist with travel arrangements,...
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Customer Experience Expert
5 days ago
Stockholm, Stockholm, Sweden Tesla Full timeLeadership RoleWe are seeking a seasoned Customer Experience Expert to lead our retail store team. As a key member of our leadership team, you will be responsible for driving business growth, leading a dynamic store team, and ensuring exceptional customer experiences.Your primary focus will be on sales performance, team management, and operational...
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Customer Experience Lead
5 days ago
Stockholm, Stockholm, Sweden H&M group Full timeJob DescriptionAs the Floor Manager at Weekday, you will be responsible for delivering exceptional customer experiences, leading a team of sales assistants, and analysing sales data to drive sales growth.Key Responsibilities:Deliver a high level of customer service through styling advice, product knowledge, and store experience.Analyse sales data and work...
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Customer Experience Representative
3 days ago
Stockholm, Stockholm, Sweden FAQs Full timeJob OverviewWe are seeking a talented Customer Experience Representative to join our team at adidas. As a key member of our retail sales staff, you will be responsible for delivering exceptional customer service and driving sales growth in our stores.In this role, you will have the opportunity to work collaboratively with your colleagues to achieve store...
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Customer Experience Director
5 days ago
Stockholm, Stockholm, Sweden Patriksson Group Full timeAbout the RoleWe are looking for a highly motivated and experienced Customer Experience Director to lead our client accounts and drive business growth. The successful candidate will have a strong background in marketing, excellent communication skills, and the ability to build strong relationships with clients and colleagues.In this role, you will be...
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Customer Experience Manager
2 days ago
Stockholm, Stockholm, Sweden Colgate Full timeJob Title: Customer Experience ManagerDescription:The Customer Experience Manager plays a crucial role in building strong relationships with customers to drive business growth and success. This involves working closely with cross-functional teams to develop and implement mutually beneficial business plans that meet the needs of both Colgate and our...
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Customer Experience Director
2 days ago
Stockholm, Stockholm, Sweden Elisa Polystar Full timeAbout the RoleWe are seeking an experienced Customer Experience Director to lead our Services department. As a key member of our leadership team, you will be responsible for driving exceptional customer service and expanding our Services portfolio.
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Customer Experience Ambassador
7 days ago
Stockholm, Stockholm, Sweden Jerg Part timeAbout the RoleThis part-time position offers an exciting opportunity to drive growth, build the brand, and deliver exceptional customer experiences.You'll work closely with our team to create a seamless and engaging environment for customers while maintaining our brand identity.