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Technical Service Assistant
6 hours ago
We are Doconomy, a market leader in impact technology, committed to driving global climate action. We combine expertise in behavioral science and financial services to design innovative tools that make saving and investing enjoyable and simple, while reducing environmental impact.
Job Description
This role involves working as the first point of contact for colleagues seeking technical assistance. You will be responsible for troubleshooting, diagnosing, and resolving IT issues, minimizing disruptions to our work and delivering outstanding support with a friendly and professional approach. In addition to providing technical support, you will also be involved in the onboarding and offboarding process, ensuring that new colleagues have the necessary access and equipment.
Key Responsibilities
- Provide technical support to colleagues via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Document, track, and prioritize support requests using the ticketing system.
- Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
- Install, configure, and maintain hardware and software; Laptops, conference systems, printers, and peripherals.
- Ensure colleagues have necessary access and equipment during on- and offboarding processes.
- Maintain and support IT systems and infrastructure.
- Collaborate with other teams to improve IT processes and great user experience.
- Proven experience in an IT support or service desk role.
- Strong knowledge of IT systems, hardware, software, and network technologies.
- Experience with ticketing systems, including Jira.
- Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
- Proficiency with Google Workspace administration.
- Basic understanding of IT security principles and practices.
- Excellent communication and service skills, with a problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and organizational skills.
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