Service Delivery Manager för globala företag

18 hours ago


Stockholm, Stockholm, Sweden Ants - Tech Recruiters Full time

Cparta Cyber Defense erbjuder en unik möjlighet att vara med och forma framtidens cybersäkerhetslösningar. Som Service Delivery Manager har du chansen att vara länken mellan våra tjänster och våra kunder. Du säkerställer att våra tjänster levereras med högsta kvalitet och bygger starka relationer med seniora intressenter.

Detta innebär att du:

  • fungerar som länken mellan Cparta, de tjänster vi levererar och våra kunder.
  • skapar och upprätthåller förtroende med seniora kundintressenter genom att förstå deras behov och representera Cparta professionellt.
  • leder kundmöten för att diskutera leveransstatus, prestation, utmaningar och förbättringsmöjligheter.
  • hanterar och löser eskaleringar på ett effektivt sätt.
  • säkerställer att tjänsterna uppfyller avtalade SLA:er och KPI:er.
  • samarbetar med leveransorganisationen för att optimera processer och identifiera förbättringsmöjligheter.
  • arbetar tillsammans med Sales/Account Managers för att upptäcka merförsäljningsmöjligheter och stärka kundrelationer.
  • koordinerar mellan olika team inom Cparta för att leverera en samordnad och högkvalitativ kundupplevelse.

Vi ser gärna att du har:

gedigen erfarenhet av att leverera cybersäkerhetstjänster mot globala företag och har erfarenhet av att arbeta med seniora intressenter. Du är bekväm med att kommunicera på både svenska och engelska i tal och skrift. Du har förmåga att bygga starka relationer och skapa värde för våra kunder genom din expertis och professionalism.



  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    Investment Service Delivery ManagerThis leadership role focuses on managing the team's efforts to optimize operational processes and enhance service delivery in Investment Product Services.Responsibilities include:Leading the team to ensure efficient and effective process execution.Stakeholder collaboration to drive business outcomes.Developing and...


  • Stockholm, Stockholm, Sweden PRO Unlimited Full time

    Servicing Our ClientsAs a key member of our team, you will play a pivotal role in delivering top-notch services to our clients through our award-winning VMS software. Based in Sweden, you will collaborate closely with vendors, client hiring managers, and cross-functional teams to ensure seamless service delivery.


  • Stockholm, Stockholm, Sweden Redeploy AB Full time

    Job DescriptionWe are seeking an experienced IT Service Delivery Lead to join our team and lead our Cloud Operations function. As a key member of our team, you will oversee the delivery of our operations services on Azure, AWS, and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations. This role combines leadership, customer...

  • Service Delivery Lead

    17 hours ago


    Stockholm, Stockholm, Sweden TN Sweden Full time

    Company ProfileAt TN Sweden, we value our employees' motivation and continuous development. As a service delivery lead, you will be responsible for securing steady deliveries, process optimization, and confirming Gemba processes with the implementation and analysis team.The ideal candidate will have experience in operations management, advanced English...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job RequirementsTo be successful in this role, you will need to have a strong background in technical service, with a focus on analytical laboratory instruments. You will also need to have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.ResponsibilitiesInstallation/relocation of analytical...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    We're an equal opportunities employer and welcome applications from diverse candidates.As a Customer Support Manager, you'll be responsible for leading our support team across the EMEA and Australia region.This is an exciting opportunity for someone who is passionate about customer experience and has a proven track record in delivering results.Your Key...


  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    Role OverviewThe Senior Service Operations Officer plays a crucial role in optimizing our operations and enhancing service delivery. This role involves leading a team, collaborating with stakeholders, and providing expertise on process documentation and risk assessments.Key DeliverablesThe key deliverables of this role include:Efficient execution of...


  • Stockholm, Stockholm, Sweden LTIMindtree Sverige, filial till LTIMindtree Lim Full time

    Job DescriptionCoordinate overall site health and infrastructureAct as SPOC/project lead for complex service requests/local projectsInteract with site floor personnelServe as source of functional understanding of processes, tools, and integration of plant equipment with IT platformsMaintain facility IT ownershipMonitor and achieve service levelsEnsure site...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We're seeking a highly experienced IT Service Delivery Lead to join our team at Sandvik Group IT.As an IT Service Delivery Lead, you'll be responsible for ensuring translation of business requirements into IT solutions and providing technical guidance to the project teams in designing and implementing IT solutions – always in line with business needs and...


  • Stockholm, Stockholm, Sweden MasterCard Full time

    Drive Customer Success as a Senior Delivery ManagerWe are seeking a highly experienced Senior Delivery Manager to join our team at MasterCard. As a key member of our Client Services group, you will be responsible for driving customer success and delivering scalable solutions that meet the needs of our diverse global customer base.Key Responsibilities:Develop...


  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    As a Technical Service Delivery Expert at Nordea, you will play a critical role in delivering technology solutions within the area of Compliance. Our team, Risk and Compliance Technology R&A, strives to provide solutions that safeguard the bank and its customers.Your key responsibilities will include:Being the application provider for the solution delivering...

  • Client Services Expert

    11 hours ago


    Stockholm, Stockholm, Sweden MasterCard Full time

    About This OpportunityWe are seeking a Client Services Expert to join our team at MasterCard. As a key member of our Client Services group, you will be responsible for driving customer success and delivering scalable solutions that meet the needs of our diverse global customer base.Job DescriptionYou will develop and maintain strong relationships with...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    As Sales and Service Delivery Lead at TN Sweden, you will play a crucial role in delivering exceptional customer experiences while driving sales growth. Your primary responsibility will be to oversee the sales and service operations in Northern Europe.Key AccountabilitiesEnsure timely and effective delivery of services to customersDevelop and maintain strong...


  • Stockholm, Stockholm, Sweden eWork Danmark ApS Full time

    Delivery Lead ManagerEwork Group is a leading independent total talent solution provider in Northern Europe, with a strong focus on IT, telecom, and engineering. Our annual turnover exceeds 17 billion SEK, and we are listed on Nasdaq Stockholm. We strive to strengthen our strategic position in the market through an entrepreneurial culture and exciting...


  • Stockholm, Stockholm, Sweden Ants - Tech Recruiters Full time

    Cparta Cyber Defense är ett företag som erbjuder toppmoderna lösningar för att möta dagens och morgondagens cyberhot. Som Service Delivery Manager har du chansen att vara länken mellan våra tjänster och våra kunder. Du säkerställer att våra tjänster levereras med högsta kvalitet och bygger starka relationer med seniora intressenter.Din roll:Som...


  • Stockholm, Stockholm, Sweden Gordon Delivery Full time

    Transforming the Last Mile Delivery IndustryAbout Gordon Delivery:Gordon Delivery is a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers. We leverage our expertise to help e-commerce businesses identify and capitalize on new opportunities to grow their businesses. Our tech platform is tailor-made for...


  • Stockholm, Stockholm, Sweden UNIT4 NV Full time

    About the RoleWe are seeking a highly skilled Cloud Services Delivery Lead to join our Global Cloud Infrastructure Team. As a key member of this team, you will play a crucial role in supporting our commercial offerings. Unit4 operates a sophisticated infrastructure spanning Microsoft Azure and on-premises data centers in Sweden.In this role, you will...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job DescriptionSetting up and managing the service department to ensure seamless delivery of technical support to customers.Driving all commercial activities in the service business area, preparing service business plans, and following up on them.Working actively in the field with preventive maintenance and technical support, as well as conducting workshop...


  • Stockholm, Stockholm, Sweden Truesec GmbH Full time

    We are looking for a seasoned Managed Services Operations Manager to join our team. As a key member of our Managed Services team, you will be responsible for leading a high-performing team of security analysts in delivering managed security services to our customers.About Truesec GmbHTruesec is a leading cybersecurity company that has been at the forefront...


  • Stockholm, Stockholm, Sweden Mastercard Full time

    Customer Success Manager, Specialised Product DeliveryJoin to apply for the Customer Success Manager, Specialised Product Delivery role at Mastercard Processing S.A.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...