Workforce Efficiency Specialist

7 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Are you passionate about optimizing workforce efficiency and ensuring seamless service delivery? As a Workforce Management Specialist at Tibber, you'll be responsible for monitoring and managing staffing levels, analyzing data trends, and collaborating across teams to implement agile staffing strategies.

Key Responsibilities
  • Monitor & manage skilling, queue prioritization, adherence/conformance to schedules, making intra-week adjustments to optimize staffing levels & meet SLA goals.
  • Analyze data trends & historical patterns to forecast staffing needs for short to medium term, proactively identifying risks to service delivery.

The ideal candidate will have 1-3 years of experience in Customer service organization in the field of WFM or data-driven analytics role. Strong analytical skills, proficiency in MS Excel, Google Sheets or similar tool exposure for data analysis, and excellent communication skills are essential for this role.

At Tibber, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and supported. We're excited to hear from talented individuals who share our passion for innovation and sustainability.



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