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Global Time and Attendance Director
18 hours ago
We are seeking an experienced Workforce Management Leader to join our team in Stockholm, Sweden. As a key member of our team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries.
Your primary goal will be to create efficient and accurate schedules that balance operational goals. You will work closely with the Global Scheduling Lead and collaborate with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.
Key Objectives:
- Optimize service delivery for customers worldwide;
- Grow and develop your team through training and mentorship;
- Set scheduling strategies for upcoming periods and work with internal teams to deliver them;
- Design scalable scheduling routines and identify opportunities for global consistency;
- Interrogate forecasts, make adjustments using expertise, and optimize coverage to meet SLAs and efficiency goals;
- Identify process improvement opportunities and automate or improve efficiency and reduce waste and cycle times across WFM practices;
- Drive and be accountable for WFM KPI improvements;
- Co-own quarterly OKR target-setting with fellow leads;
- Build smaller-scale forecasts to support exceptional events.
Qualifications:
- Experience as a people lead - at least 1 year of experience leading teams and/or 1 year in a Workforce Management role;
- Strong understanding of Workforce Management, including forecasting, capacity planning, scheduling, and real-time management;
- Ability to independently problem-solve and resolve issues even in unfamiliar or ambiguous situations;
- Proven track record of taking ownership and creatively solving problems, while improving efficiency;
- Confidence in stakeholder management - ability to connect and maintain relationships with various internal teams;
- Strategic and data-driven mindset - able to translate strategy into operational plans, analyze and interpret data, and work with BI tools like Looker.
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