
Strategic Operations Coordinator
19 hours ago
**Job Summary**
We are seeking a highly skilled professional to fill the role of Capacity Planning Specialist at TN Sweden. In this position, you will play a crucial role in developing and implementing capacity plans that drive business success.
You will collaborate closely with our WFM Analyst and Global Planning Lead to ensure data-driven decision-making and optimal operational efficiency. Your primary goal will be to ensure customer support aligns with service-level agreements while improving efficiency and reducing costs.
**Key Skills and Qualifications**
- Experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
- Strong analytical skills and ability to analyze data, develop actionable insights, and create detailed performance reports.
- Ability to independently identify and address issues, even in ambiguous or unfamiliar situations.
- Familiarity with BI tools like Looker is a plus.
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