Strategic Account Manager
2 days ago
The Strategic Account Manager will play a critical role in driving net revenue retention and expansion on a portfolio of strategic Kaisa customers by delivering the Kaisa Customer Success Programme.
Main Responsibilities:- Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers.
- Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite.
- Maximise the value and business impact of Kaisa by establishing customer goals, pain points and KPIs and working with them to continuously optimise these.
Requirements:
- 7+ years experience in Enterprise SaaS Customer Success or related field with a proven track record of customer relationship management.
- Proven track record of commercial ownership and very experienced in working strategically to achieve customer retention and revenue growth over time.
- Very experienced working with large businesses and brands with complex organisations.
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Strategic Accounts Manager
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Strategic Account Growth Manager
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Strategic Account Manager
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Strategic Account Manager
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