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Community Engagement Specialist

2 weeks ago

Stockholm, Stockholm, Sweden WeWork Full time
About Us
WeWork provides flexible workspace solutions to help businesses thrive worldwide. Our purpose is to give members the support to do their best work and provide the space to take their ideas to new heights.

We're seeking a Community Associate to join our team. As the primary point of contact for the community, you'll act as the face of WeWork. You'll report to your building each day to support the Community Management team and help us achieve our goals.

Your responsibilities will include building a welcoming and collaborative community environment through events and relationships between members, ensuring your building is fully operational and processes are running efficiently, driving growth and promotion of WeWork-provided service offerings, and taking direction from the Community Lead and Manager to support the Community Team as necessary.

Key Responsibilities:
  • Cover the front desk during business hours and be an on-site point of contact.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy.
  • Learn the names of members and guests to build relationships and facilitate a sense of community.
  • Anticipate member and guest needs using relevant information collected about members.
  • Keep the front desk clean and organized.

Events and Membership Engagement:
You'll provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact. You'll consistently celebrate members' successes and milestones through gifts and notes. You'll ensure building-specific operational requirements are met for each event and input notes into Spacestation or equivalent system about members.

About You:
We're looking for someone with strong verbal and written communication skills, outstanding interpersonal and multitasking skills, integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion. A college graduate with a four-year degree is preferred, but not required. Customer service and/or sales experience is a plus. You should be passionate about entrepreneurial communities and have a passion and understanding of WeWork's mission and values.

We're proud to be an Equal Employment Opportunity and Affirmative Action employer.