IT Service Management Expert

1 day ago


Stockholm, Stockholm, Sweden Tietoevry Full time

About Tietoevry Tech Services

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Tietoevry Tech Services is responsible for modernizing our customers' IT landscapes to drive efficiency, agility, and innovation. We work closely with our customers to understand their needs and deliver tailored solutions that meet their goals.

We are looking for a highly skilled ServiceNow Architect to join our team. As a ServiceNow Architect, you will be responsible for planning, designing, and delivering ServiceNow implementations in client-facing roles.

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Key Responsibilities

  • Plan and design ServiceNow implementations that meet customer needs and exceed expectations.
  • Develop technical solutions that align with customer strategies and goals.
  • Oversee the delivery roadmap, providing accurate estimates and timelines, and maintaining solution integrity throughout the process.
  • Collaborate with Tietoevry's vendors and delivery partners to ensure timely and high-quality solution delivery.
  • Communicate effectively with both business and technical partners, staying updated on industry trends, new ServiceNow features, and third-party solutions.
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Requirements

  • Strong knowledge and expertise of ServiceNow ITSM with good understanding of CSM and HR.
  • Good knowledge about ServiceNow On-Premise implementation.
  • Ability to create client-specific solutions leveraging industry best practices.
  • Working knowledge of architectural frameworks such as TOGAF.
  • Excellent knowledge of various common integration solutions.
  • Ability to communicate effectively articulating technical decisions to business and technical partners.
  • Fluency in Swedish and English language.


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