Service Management Expert

3 hours ago


Stockholm, Stockholm, Sweden Banqsoft Full time

We are seeking a highly experienced Team Manager to join our Professional Services unit in the Banking & Credit Services area. In this role, you will lead a team of skilled professionals in delivering solutions that enhance customer experiences, improve efficiency, drive innovation, and empower banks and financial organizations across Europe.

The ideal candidate has a proven track record of managing complex deliveries, projects, customer collaborations, and communications. You will work closely with the Business Unit Manager, Team Managers, and other stakeholders in the Business Area to ensure the team's success and performance. You will also be responsible for full operational and performance responsibility for the team, covering the entire employee lifecycle, including recruitment, development, off-boarding, and financial management such as budgets and forecasting.

You will collaborate regularly with customers to ensure progress, gather feedback, and drive improvements in customer satisfaction. Additionally, you will own essential meeting arenas internally to drive improvements across the business unit and identify opportunities for process enhancements and framework creation to strengthen our position as an efficient and reliable partner for our customers.

Requirements
  • Demonstrable hands-on knowledge and skills in one of the areas: project management, service management, or customer success management.
  • Experience and/or strong desire to build and lead high-performing teams.
  • Experience and/or strong desire to establish frameworks and best practices based on market best practice and lessons learned.


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