CX Programs and Initiatives Manager

2 days ago


Stockholm, Stockholm, Sweden Philip Morris ApS Full time

Role Summary

We are seeking a CX Programs Senior Specialist to join our Nordics Consumer Experience team.

In this role, you will lead commercial initiatives across a multi-category market related to deployment of consumer programs.

You will track progress of programs, projects, and initiatives against KPIs and goals.

You will connect various data sources to measure the impact and performance of our programs.

You will identify the right audiences for consumer engagement and manage the contact strategy.

Responsibilities

  1. Developing new initiatives based on consumer pain points and business opportunities.
  2. Evaluating the impact of our consumer programs, ensuring we stay ahead in delivering our Smoke-Free Future strategy.
  3. Working closely with cross-functional teams to ensure alignment and successful execution of acquisition/retention initiatives.
  4. Providing insights and recommendations to improve our consumer programs.
  5. Collaborating with stakeholders to ensure effective communication and coordination.

Qualifications

  1. University degree or equivalent in Business Management/Marketing, Engineering/Tech, or Finance.
  2. At least 4+ years of experience in Marketing/Business Development/Consumer experience (preferably in FMCG).
  3. Fluency in English is a requirement for this role. Knowledge of a Nordic language would be an advantage.
  4. Strong analytical thinking and problem-solving abilities paired with strong implementation skills.
  5. Excellent project management skills, with the ability to work both independently and in team-based environments.


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