CX Transformation Specialist

1 day ago


Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

Transforming the future of consumer experience with a clear purpose: delivering a smoke-free world.

At Swedish Match, we're pioneering a new era in business. For over 200 years, we've been innovating and pushing boundaries in the industry. Today, we have 1,600 employees based in Sweden, Denmark, Finland, and Norway, working together to create a smoke-free Nordics.

Nordics Consumer Experience Role Summary:

We're seeking a CX Programs Specialist to join our team. In this role, you'll identify business opportunities and drive consumer programs designed to close gaps in consumer experience.

You'll develop new initiatives based on consumer pain points and business opportunities. You'll evaluate the impact of our consumer programs, ensuring we stay ahead in delivering our Smore Free Future strategy.

Your Key Responsibilities:

  • Lead commercial initiatives across a multi-category market related to deployment of consumer programs (being an advocate for consumer solutions based on consumer insights and market trends)
  • Track progress of programs, projects, and initiatives against KPIs and goals, recommending corrective actions as needed
  • Connect various data sources to measure the impact and performance of our programs, spot efficiency gaps, to ensure our programs are relevant
  • Identify the right audiences for consumer engagement, prioritize these for targeting and manage the contact strategy such that they are engaged at the right
  • Be a stand out colleague and work closely with cross-functional teams to ensure alignment and successful execution of acquisition / retention initiatives


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