
Customer Experience Transformation Specialist
3 days ago
Company Overview
Philip Morris ApS is a leading company in the industry, with over 200 years of experience. We are transforming our business to deliver a smoke-free future.
We have a presence in the Nordic region, with 1,600 employees based in Sweden, Denmark, Finland, and Norway.
About Our Team
We are a team of professionals working together to deliver a smoke-free Nordics. We are passionate about our brands and want to make a difference in our organization.
Your Role
We are seeking a CX Programs Senior Specialist to join our Nordics Consumer Experience team.
In this role, you will identify business opportunities and drive consumer programs designed to close gaps in consumer experience.
You will develop new initiatives based on consumer pain points and business opportunities.
You will evaluate the impact of our consumer programs, ensuring we stay ahead in delivering our Smoke-Free Future strategy.
Your Responsibilities
- Lead commercial initiatives across a multi-category market related to deployment of consumer programs.
- Track progress of programs, projects, and initiatives against KPIs and goals.
- Connect various data sources to measure the impact and performance of our programs.
- Identify the right audiences for consumer engagement and manage the contact strategy.
- Work closely with cross-functional teams to ensure alignment and successful execution of acquisition/retention initiatives.
Requirements
- University degree or equivalent in Business Management/Marketing, Engineering/Tech, or Finance.
- At least 4+ years of experience in Marketing/Business Development/Consumer experience (preferably in FMCG).
- Fluency in English is a requirement for this role. Knowledge of a Nordic language would be an advantage.
- Strong analytical thinking and problem-solving abilities paired with strong implementation skills.
- Excellent project management skills, with the ability to work both independently and in team-based environments.
What We Offer
- The freedom to shape your future and ours.
- Part of a team of professionals from around the world, with an inclusive and diverse culture.
- The flexibility of hybrid working - split your time between our office and the comfort of your home.
- Pursue your ambitions and develop your skills with a global business.
- Take pride in delivering our promise to society: a smoke-free future.
-
Customer Experience Specialist
1 day ago
Stockholm, Stockholm, Sweden Atlas Copco Full timeWe're seeking a Customer Experience Specialist to enhance our customer journey across all channels. As a key member of our team, you'll collaborate with UX designers, product owners, marketing, and global customer centers to analyze user behavior, identify pain points, and develop data-informed solutions that improve customer satisfaction and drive digital...
-
Salesforce Transformation Specialist
5 days ago
Stockholm, Stockholm, Sweden Ants - Tech Recruiters Full timeDrive change across the business aviation industry as our new Salesforce Transformation Specialist. We are transitioning to Salesforce from Microsoft Dynamics and need someone to lead the evolution of our CRM system, working toward company-wide revenue goals.Key responsibilities include managing upgrades, resolving bugs, and implementing new functionalities....
-
Customer Experience Specialist
2 weeks ago
Stockholm, Stockholm, Sweden SAVR AB Full timeJoin our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service.As a key player in our fast-paced startup, you will...
-
Customer Trust and Experience Specialist
3 days ago
Stockholm, Stockholm, Sweden Borderless Capital Full timeAbout the RoleWe are seeking a skilled Customer Trust and Experience Specialist to join our Business Operations team. As a key member of our team, you will be responsible for maintaining customer trust, handling technical and financial questions, and identifying areas for operational improvements.In this role, you will deliver exceptional customer...
-
Jewelry Customer Experience Specialist
6 days ago
Stockholm, Stockholm, Sweden Blu Selection Full timeCustomer Service Job DescriptionWe are seeking a highly skilled and dedicated Customer Specialist to join our team in Athens. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via various channels.Your responsibilities will include assisting with customer queries, handling tasks such...
-
Cloud Transformation Specialist
1 day ago
Stockholm, Stockholm, Sweden Amazon Full timeAbout the RoleAs a Cloud Transformation Specialist at Amazon, you will have the opportunity to drive digital transformation across strategic accounts. You will be working closely with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses to establish AWS as the key cloud technology...
-
Stockholm, Stockholm, Sweden TN Sweden Full timeAt TN Sweden, we are seeking a talented Enterprise Cloud Transformation Specialist to join our team. This is an exciting opportunity to drive digital transformation across strategic accounts, promoting the entire AWS products and services portfolio.We empower every customer to grow by providing tailored service, unmatched technology, and unwavering support....
-
Customer Experience Manager
1 day ago
Stockholm, Stockholm, Sweden Vans Full timeThe North Face is committed to fostering a culture of belonging based on respect, connection, openness, and authenticity.We're looking for a Sales Specialist to join our team in Stockholm, Sweden. As a key member of our sales team, you'll contribute to creating a positive shopping experience for our customers.As a Sales Specialist, you'll be responsible...
-
Digital Transformation Specialist
1 day ago
Stockholm, Stockholm, Sweden Amazon Full timeTransform BusinessAs a Digital Transformation Specialist at Amazon, you will have the opportunity to drive digital transformations across strategic accounts. This involves establishing Amazon Web Services (AWS) as the key cloud technology provider and promoting the entire AWS products and services portfolio to enterprise customers.You will be responsible for...
-
Customer Experience Lead
1 day ago
Stockholm, Stockholm, Sweden Voyado Sweden Full timeRole OverviewVoyado Sweden is seeking a Customer Experience Lead to join our Account Management team. As a key member of the team, you will be responsible for building strong relationships with our customers and driving their long-term growth with Voyado.You will work closely with our sales and product teams to understand customer needs and preferences, and...
-
Customer Experience Ambassador
5 days ago
Stockholm, Stockholm, Sweden SAVR Full timeJob DescriptionAs a Customer Experience Specialist at SAVR, you will play a pivotal role in ensuring our customers receive exceptional support and service.You will engage with customers through live chat, email, and phone, addressing their inquiries with grace and providing insightful product knowledge to elevate the customer experience.Key...
-
Security Transformation Specialist
1 day ago
Stockholm, Stockholm, Sweden Orange Cyberdefense Sweden AB Full timeJob DescriptionYour Role As a Security Transformation Specialist at Orange Cyberdefense, you will be responsible for driving the transformation of our customers' cybersecurity posture. You will work closely with our service delivery team and clients to leverage your expertise in Cortex XSIAM and drive consolidation and transition projects, optimize total...
-
Customer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeMentimeter is an engagement tool dedicated to transforming presentations into meaningful conversations. Our goal is to make presentations more productive, memorable, and valuable by leveraging real-time interactivity and clear visualizations. We believe that successful leaders adopt a collaborative mindset, which is why we're looking for a Strategic and...
-
Digital Transformation Specialist
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a highly skilled Digital Transformation Specialist to join our team at TN Sweden. As an On-Site Resident Engineer, you will play a crucial role in ensuring the successful integration of advanced technologies within our clients' environments.The ideal candidate will have a strong background in automotive calibration and testing, with expertise...
-
Digital Transformation Specialist
1 day ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a skilled Digital Transformation Specialist to join our team at VIPAS AB. As a key member of our organization, you will be responsible for managing requirements throughout the development cycle.In this role, you will work closely with stakeholders to gather and analyze their needs, ensuring that system requirements meet safety and performance...
-
Customer Experience Specialist
3 days ago
Stockholm, Stockholm, Sweden Voi Technology AB Full timeCompany OverviewVoi Technology AB is a leading micromobility company in Europe, dedicated to creating sustainable cities made for living. Our mission is to provide high-quality customer experiences while ensuring compliance with company policies and procedures.
-
Customer Experience Specialist
3 days ago
Stockholm, Stockholm, Sweden Jerg Part timeOur ValuesWe value progressiveness, energy, and inclusivity, and we're looking for someone who embodies these qualities. As a Client Advisor, you'll have the opportunity to play a key role in driving growth, building the brand, and delivering exceptional customer experiences.
-
Digital Transformation Specialist
5 days ago
Stockholm, Stockholm, Sweden Happy Socks Full timeWe are seeking a Digital Transformation Specialist to join our team at Happy Socks. As a key member of our organization, you will be responsible for guiding our technical products from inception to launch, ensuring they meet customer needs and align with market opportunities.In this role, you will oversee the development of our key supporting systems,...
-
GCP Data Transformation Specialist
4 days ago
Stockholm, Stockholm, Sweden Incluso AB Full timeWe are seeking a talented GCP Data Transformation Specialist to join our team in Stockholm. As part of our AI, Analytics & Data Domain, you will work on building data-intensive solutions for our data-driven organization.This is a full-time, five-month consultant contract starting in March 2025. You will be involved in one of the biggest data transformation...
-
Hybrid Customer Experience Specialist
6 days ago
Stockholm, Stockholm, Sweden A-hub Sweden Full timeAbout the Job Description FormatWe are looking for a talented individual to fill the position of Part-Time Customer Care Agent. This role offers an exciting opportunity to work with a pioneering sportswear brand and contribute to providing exceptional customer experiences.The successful candidate will have fluency in German and previous experience in...