Customer Experience Transformation Specialist

3 days ago


Stockholm, Stockholm, Sweden Philip Morris ApS Full time

Company Overview

Philip Morris ApS is a leading company in the industry, with over 200 years of experience. We are transforming our business to deliver a smoke-free future.

We have a presence in the Nordic region, with 1,600 employees based in Sweden, Denmark, Finland, and Norway.

About Our Team

We are a team of professionals working together to deliver a smoke-free Nordics. We are passionate about our brands and want to make a difference in our organization.

Your Role

We are seeking a CX Programs Senior Specialist to join our Nordics Consumer Experience team.

In this role, you will identify business opportunities and drive consumer programs designed to close gaps in consumer experience.

You will develop new initiatives based on consumer pain points and business opportunities.

You will evaluate the impact of our consumer programs, ensuring we stay ahead in delivering our Smoke-Free Future strategy.

Your Responsibilities

  1. Lead commercial initiatives across a multi-category market related to deployment of consumer programs.
  2. Track progress of programs, projects, and initiatives against KPIs and goals.
  3. Connect various data sources to measure the impact and performance of our programs.
  4. Identify the right audiences for consumer engagement and manage the contact strategy.
  5. Work closely with cross-functional teams to ensure alignment and successful execution of acquisition/retention initiatives.

Requirements

  1. University degree or equivalent in Business Management/Marketing, Engineering/Tech, or Finance.
  2. At least 4+ years of experience in Marketing/Business Development/Consumer experience (preferably in FMCG).
  3. Fluency in English is a requirement for this role. Knowledge of a Nordic language would be an advantage.
  4. Strong analytical thinking and problem-solving abilities paired with strong implementation skills.
  5. Excellent project management skills, with the ability to work both independently and in team-based environments.

What We Offer

  1. The freedom to shape your future and ours.
  2. Part of a team of professionals from around the world, with an inclusive and diverse culture.
  3. The flexibility of hybrid working - split your time between our office and the comfort of your home.
  4. Pursue your ambitions and develop your skills with a global business.
  5. Take pride in delivering our promise to society: a smoke-free future.


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