Information Systems Engineer Position
2 days ago
We are seeking a highly motivated technical expert to install and support our digital products, ensuring service agreements and warranty obligations are fulfilled to the highest satisfaction.
The ideal candidate will thrive to exceed customer expectations and maintain customer satisfaction at the highest possible level, providing technical support to customers and other Intuitive employees.
Key Responsibilities
- Remote Server Installation and Configuration: Perform remote server installation, as well as server, network, and services configurations.
- System Upgrades and Maintenance: Install system upgrades, perform maintenance inspections, and troubleshoot and repair Intuitive products and associated equipment failures.
- Customer Support: Provide technical support to customers and other Intuitive employees, addressing reported issues in a timely manner.
- Documentation and Process Improvement: Maintain up-to-date documentation and provide feedback to improve processes and efficiencies.
- Technical Expertise: Serve as the advanced technical go-to person with regards to Intuitive's digital solutions, creating and validating architectural, technical, and functional design of the system.
Minimum Requirements:
- 7-10 years of field service experience with medical systems preferred.
- Proven track record of troubleshooting medical software systems.
- Good written and oral communication skills – English and Danish or Swedish.
- Windows Operating System and server system administrator.
- Professional installation and wiring of PC hardware in multiple configurations (wall, boom, mobile cart).
- Proven administrative and record keeping skills.
- Strong analysis, troubleshooting, and debugging skills.
- Ability to work independent and purposeful from remote.
- Effective self-management with moderate supervision.
Preferred Requirements:
- Hardware and Software installation and configuration.
- Healthcare and Medical system installation.
- LDAP configuration and troubleshooting.
- SQL system administrator and troubleshooting.
- Good knowledge of core IT technologies (e.g., network systems, operating systems, databases, access controls, IT operations, etc.).
Intuitive Surgical is an Equal Employment Opportunity Employer, committed to providing equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
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