Information Systems Specialist
4 weeks ago
About Intuitive
At Intuitive, we're driven by a shared passion for innovation and a commitment to making a meaningful impact in the lives of patients and healthcare professionals. Our mission is to empower clinicians to deliver life-enhancing care through minimally invasive technologies.
Job Summary
We're seeking a highly skilled and motivated Technical Support Expert to join our team in the Nordics. As a key member of our digital solutions team, you'll be responsible for installing and supporting our cutting-edge products, ensuring seamless integration with electronic medical records and picture archival systems.
Key Responsibilities
- Install and configure remote servers, network systems, and services
- Perform physical system installations, upgrades, and maintenance
- Provide exceptional technical support to customers and internal stakeholders
- Troubleshoot and repair Intuitive products and associated equipment
- Maintain accurate configurations of installed base and up-to-date documentation
- Support tradeshow activity and provide feedback to improve processes and efficiencies
Requirements
To succeed in this role, you'll need:
- 7-10 years of field service experience with medical systems
- Proven track record of troubleshooting medical software systems
- Excellent written and oral communication skills in English and Danish or Swedish
- Windows Operating System and server system administrator
- Professional installation and wiring of PC hardware in multiple configurations
- Strong analysis, troubleshooting, and debugging skills
- Ability to work independently and purposefully from remote
What We Offer
As a Technical Support Expert at Intuitive, you'll enjoy a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer experiences and making a difference in the lives of patients and healthcare professionals, we encourage you to apply.
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