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Head of Courier and Delivery Experience
1 month ago
Job Title: Head of Courier and Delivery Experience
About the Role:
We are seeking a seasoned product leader to guide our Courier and Delivery Experience team. This role will oversee the teams responsible for delivering world-class courier and consumer experiences while optimizing the delivery process for operational excellence.
Key Responsibilities:
- Shaping the courier experience to ensure our couriers feel valued and supported
- Improving the user journey from onboarding couriers to completing deliveries
- Designing new features that boost courier satisfaction and refining delivery processes
- Collaborating with cross-functional teams to drive operational excellence and improve key metrics across courier engagement, performance, and satisfaction
Requirements:
- Exceptional track record in product management leadership with proven success in guiding cross-functional teams
- Proven expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries
- Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals
- Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners
About Wolt:
Wolt is a leading food delivery and courier service company. We are committed to delivering exceptional customer experiences and operational excellence.
