Customer Service Director

2 months ago


Uppsala, Uppsala, Sweden Etraveli AB Full time

About Etraveli Group

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Job Overview

We are looking for a dedicated First Line Manager to guide our Team Leaders and drive operational excellence within our customer service teams. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

About the Role

This is a leadership role that requires a strong passion for customer service and team development. You will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. You will also be responsible for coaching and developing your team members to ensure they have the skills and knowledge needed to provide excellent customer service.

What We Offer

We offer a dynamic and supportive work environment, competitive salary and benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer service and team development, we encourage you to apply for this exciting opportunity.



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