Digital Transformation Strategist, Customer Engagement Technologies

23 hours ago


Uppsala, Uppsala, Sweden Galderma Full time

About this role

The Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing and business partners, globally.

This position is responsible for the full service, operation and delivery of Galderma's Digital Customer Engagement Technology Application Portfolio.

  • Manage overall audience enablement for marketing, sales, and service end-points including system connectivity, automation of data refreshes, manual ad-hoc list pulls, and ongoing optimisations
  • Develop, implement, and document requirements, business rules, workflows, and processes for marketing automation tools
  • Track product adoption, system performance, unnecessary redundancies, and value delivered through marketing technology
  • Project oversight of all new technology implementations, including timelines, coordination with the PM team and implementation partners/vendors, and ongoing management and reporting of critical deliverables
  • Lead cross-functional teams to design, implement and manage marketing automation tools, templates, and reporting
  • Plan and lead stakeholder meetings to gather requirements and / or understand business campaign objectives and engagement
  • Work in close collaboration with various teams across the organization to understand individual and macro needs, outcomes and value and ensure roadmaps are aligned to those needs, outcomes, and value
  • Perform vendor sourcing, RFP's, and coordinate with our legal department for all legal, data governance, and compliance requirements for marketing technology
  • Build and strengthen a team that implements and supports the business technology that enables our commerical Galderma organization
  • Provide management, leadership and mentoring to Commerical IT Marketing Technology direct reports
  • Communicate effectively with both technical and non-technical stakeholders
  • Additional responsibilities as required

Key requirements

  • Strong experience as a people-manager in Marketing Technology Systems in a truly fast-paced environment
  • Effective experience in digital marketing (more on the Tech side) with hands-on experience implementing and ongoing product ownership
  • Extensive knowledge of marketing automation platforms, customer data platforms, data warehousing, personalization enablement, and data-driven marketing principles
  • Expertise in audience creation, journey configuration, data feed integrations, and A/B testing best practices with leading marketing cloud platforms like Salesforce and Adobe
  • Experience leading digital commerce with an omnichannel mindset
  • Experience working with and directing external agencies and consultants
  • Strong working experience with a variety of Marketing technologies
  • Experience with Salesforce systems
  • Ability to influence senior leaders and help in making well-reasoned decisions

What we offer in return

  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with bonus structure and extended benefit package
  • You will be able to work in a hybrid work culture
  • You will participate in feedback Loops, during which a personalized career path will be established
  • You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability


  • Uppsala, Uppsala, Sweden Galderma Full time

    Job Title: Senior Manager, Customer Engagement TechnologiesGalderma is seeking a highly experienced Senior Manager, Customer Engagement Technologies to lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that...


  • Uppsala, Uppsala, Sweden Galderma Full time

    Job SummaryThe Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of Galderma's Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...


  • Uppsala, Uppsala, Sweden Galderma Full time

    Job SummaryThe Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of Galderma's Customer and MarTech Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing and...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    Job Title: Global Social Media StrategistThermo Fisher Scientific is seeking a highly skilled Global Social Media Strategist to join our team. As a key member of our Digital Strategy team, you will be responsible for developing and executing a comprehensive social media strategy that drives business growth and engagement.Key Responsibilities:Develop and...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    Job Title: Global Social Media StrategistThermo Fisher Scientific is seeking a highly skilled Global Social Media Strategist to join our team. As a key member of our Digital Strategy team, you will be responsible for developing and executing a comprehensive social media strategy that drives business growth and engagement.Key Responsibilities:Develop and...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    The Social Media Strategist will have the opportunity to drive and optimize the global social program for the ImmunoDiagnostics Division (IDD). This role will enable the candidate to showcase their expertise in social media strategy and execution, reporting and data analysis, and relationship management.This role is part of IDD's Global Downstream Marketing...


  • Uppsala, Uppsala, Sweden Semcon Full time

    Join Our Team of Digital ExpertsAt Semcon, we're on a mission to create a better world through digital innovation. We're seeking talented individuals to join our team of digital experts and help us drive digital transformation for our clients.Key Responsibilities:Lead digital transformation projects for our clientsDesign and develop digital solutions that...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    About the RoleWe are seeking a highly skilled and experienced Global Social Media Strategist to join our team at Thermo Fisher Scientific. As a key member of our Digital Strategy team, you will play a critical role in driving and optimizing our global social media program for the ImmunoDiagnostics Division.Key ResponsibilitiesDevelop and Execute Global...


  • Uppsala, Uppsala, Sweden Shimano Full time

    About the RoleShimano is seeking a highly skilled and motivated Digital Marketing Officer to join our team in Uppsala. As a key member of our marketing team, you will be responsible for creating and implementing digital marketing campaigns that drive engagement and revenue growth.Key ResponsibilitiesDevelop and execute digital marketing strategies to...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    Job Title: Digital Content Systems SpecialistThermo Fisher Scientific is seeking a highly skilled Digital Content Systems Specialist to join our team. As a key member of our digital content team, you will play a crucial role in ensuring seamless site experiences for our customers around the globe.Key Responsibilities:Utilize Adobe Experience Manager (AEM) to...


  • Uppsala, Uppsala, Sweden Shimano Full time

    Job OpportunityShimano is seeking a skilled Digital Marketing Officer to join our team in Uppsala. As a key member of our marketing team, you will be responsible for designing and implementing digital marketing campaigns to promote our products and services.Key ResponsibilitiesDevelop and execute digital marketing strategies to drive revenue growth and brand...


  • Uppsala, Uppsala, Sweden Shimano Full time

    About the RoleShimano is seeking a talented and experienced Digital Marketing Officer to join our dynamic marketing team in Uppsala. As a Digital Marketing Officer, you will be responsible for designing and implementing corporate and promotional materials for both digital and print platforms, as well as playing a key role in our digital advertising campaigns...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    Job Title: Global Social Media StrategistAs a key member of our Global Downstream Marketing organization, you will have the opportunity to drive and optimize our global social program for the ImmunoDiagnostics Division (IDD). This role will enable you to showcase your expertise in social media strategy and execution, reporting and data analysis, and...


  • Uppsala, Uppsala, Sweden MyCamper Full time

    Job Description**MyCamper is seeking a skilled Growth Marketing Manager to join our team.**We are a leading sharing platform for camping vehicles in Switzerland, Sweden, Norway, Finland, and Denmark, connecting camping enthusiasts with vehicle owners. Our mission is to make camping accessible to everyone, giving people the freedom to explore while promoting...


  • Uppsala, Uppsala, Sweden MyCamper Full time

    At MyCamper, we're on a mission to make camping accessible to everyone, giving people the freedom to explore while making better use of existing resources. As a Growth Marketing Manager, you'll play a key role in driving our customer acquisition efforts through digital marketing campaigns.The ideal candidate will have a strong background in growth marketing,...


  • Uppsala, Uppsala, Sweden Semcon Full time

    Join Our Team of Digital ExpertsAt Semcon, we're on a mission to create innovative solutions that make a real difference in people's lives. We're looking for talented individuals who share our passion for technology and want to be part of a dynamic team that's shaping the future of digital solutions.Key Responsibilities:Design and develop cutting-edge...


  • Uppsala, Uppsala, Sweden Cross Border Talents Full time

    Unlock Your Digital Marketing Potential in BarcelonaAre you a digital marketing enthusiast looking to combine your passion with a dream location by the sea? We offer a unique opportunity to work as a Norwegian-Speaking Digital Marketing Consultant in our vibrant office in Barcelona.Why This Role Stands Out:Beachside Office: Our workspace in Barcelona is...


  • Uppsala, Uppsala, Sweden MyCamper Full time

    Job DescriptionWe are seeking a skilled Growth Marketing Manager to join our team at MyCamper. As a key member of our marketing team, you will be responsible for designing, managing, and optimizing digital marketing campaigns to drive customer acquisition and growth.Key Responsibilities:Lead customer acquisition efforts through paid social media campaigns...


  • Uppsala, Uppsala, Sweden Teleperformance Full time

    Looking for a new challenge in the digital world?We are seeking a talented individual with Finnish language skills to join our team in Athens, Greece, as a Digital Solutions Expert.This is a fantastic opportunity to enhance your career and become a digital expert on a wide range of Google tools.ResponsibilitiesBecome a digital expert after our comprehensive...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Full time

    Job Title: Digital Content Systems SpecialistThermo Fisher Scientific is seeking a highly skilled Digital Content Systems Specialist to join our team. As a key member of our digital content team, you will play a crucial role in ensuring seamless site experiences for our customers around the globe.Key Responsibilities:Utilize Adobe Experience Manager (AEM) to...