Service Delivery Manager

6 days ago


Stockholm, Stockholm, Sweden Greenstep Full time
Job Title: Service Delivery Owner

At Securitas, we are seeking a highly skilled Service Delivery Owner to join our team. As a key member of our Cluster North Service Management Office (SMO), you will be responsible for ensuring the efficient delivery of IT services to our Nordic countries.

Key Responsibilities:
  • Lead the service delivery team and ensure the implementation of best practices.
  • Develop and maintain the SMO roadmap in collaboration with divisional and global service functions.
  • Ensure service continuity and business benefit realization.
  • Manage and coordinate assigned Service Team and work actively to improve team performance and collaboration.
  • Validate and approve project transitions to production, collaborating with applications and infrastructure teams.
  • Participate in the Change Advisory Board (CAB) to control quality and timing of service releases.
Requirements:
  • Minimum 5 years of experience in services management and delivery.
  • Minimum 5 years of leadership experience linked to team management and delivery in a cross-functional and geography setup.
  • High level of competence linked to application setup, technology, and enterprise architecture.
  • Bachelor's degree in Computer Science, business, or administration (or equal job experience).
What We Offer:

At Securitas, we believe in doing the right thing and doing it well. We offer a diverse and inclusive work environment with a wide range of skills and development opportunities. If you are passionate about delivering exceptional IT services and leading high-performance teams, we encourage you to apply.



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