Service Delivery Manager ITIL

2 weeks ago


Stockholm, Stockholm, Sweden Infotree Global Solutions Full time
Service Integration Team

We are seeking a highly skilled Service Delivery Manager ITIL to join our team at Infotree Global Solutions. As a key member of our Service Integration team, you will play a critical role in ensuring that all services perform according to our business needs and taking proactive action when they don't.

Daily Tasks:

  • Change approval
  • Incident backlog review
  • Product team / Vendor coordination

Required Skills:

  • ITIL certification
  • Substantial experience in providing a service with ITIL principles
  • Strong interpersonal, collaborative, and communication skills
  • Background in Retail / e-commerce

Preferred Skills:

  • 5+ years experience of working with ITIL principles
  • Direct experience managing critical business service in a large, retail / enterprise-grade organization
  • Direct experience managing and responding to Major incidents, Problems


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