
Technical Services Expert
5 days ago
Cytiva Sverige AB accelerates the pace of life sciences, diagnostics, and biotechnology to make a real difference.
Key Responsibilities:- Review customer orders for upgrades and determine feasibility.
- Create quotes and price proposals for customers.
- Develop build of materials and send quotations to requesters.
- Manage upgrade projects through installation and ensure smooth project execution.
- Maintain relationships with internal and external suppliers for pricing and material sourcing.
- Assemble and quality-check each upgrade before delivery.
- Write documentation for field teams to execute upgrades at customer sites.
- Handle customer complaints regarding delivered upgrades.
- Work closely with manufacturing to align resources for upgrade delivery.
- Ensure regular communication with key stakeholders and end-users (Service Managers/Field Engineers).
- Develop and maintain quality-controlled processes/SOPs.
- Provide upgrade support to customers and field engineers, traveling as needed (10-15%).
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