Senior Vice President of Customer Loyalty
5 days ago
We are seeking a highly skilled and experienced professional to join our leadership team as the Senior Vice President of Customer Loyalty.
In this pivotal role, you will be responsible for leading our European customer success initiatives, driving exceptional customer experiences, and fostering a customer-centric approach across our European operations.
You will work closely with cross-functional teams to develop and implement customer success strategies that meet the unique demands of the European market. Your focus will be on driving revenue and retention strategies, developing high-impact customer success programs, and embedding a customer-first mindset throughout the organization.
This role requires a deep understanding of customer success principles, strong leadership skills, and a proven track record of driving customer success initiatives. If you have a passion for delivering exceptional customer experiences and a commitment to driving business growth, we encourage you to apply.
- Develop Customer Success Strategy: Collaborate with cross-functional teams to develop a customer success strategy tailored to the European market. Identify key drivers of customer satisfaction, retention, and growth, and develop initiatives to address these areas.
- Lead High-Performing Teams: Recruit, mentor, and manage a high-performing European Customer Success team, focusing on excellent customer service, efficient processes, and continuous improvement.
- Enhance Customer Retention and Growth: Drive initiatives for customer retention, product adoption, and expansion, working closely with Sales and Product teams to develop targeted strategies.
- Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align customer success strategies with broader company objectives. Foster open communication and collaboration to ensure seamless execution of customer success initiatives.
- Measure and Report Results: Use data and customer insights to monitor customer health, identify trends, and proactively address challenges. Measure and report on customer success KPIs (NPS, customer retention, expansion revenue) to inform strategy and decisions.
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