Quality Management Specialist

4 days ago


Mjölby Kommun, Sweden Toyota Forklifts Full time
About Toyota Material Handling France

We are a leading provider of material handling solutions, committed to supporting businesses across Europe. Our team of experts is passionate about delivering quality products and services that meet the evolving needs of our customers.

In this role, you will be responsible for identifying and addressing customer pain points, ensuring seamless issue resolution across the organization.

As a key member of our Market Operations team, you will play a vital role in enhancing the customer experience, driving business growth, and promoting operational excellence throughout our European operations.

Your Responsibilities:

  • Critical Issue Resolution: Manage and resolve critical customer issues reported through surveys, ensuring timely and effective resolution.
  • Issue Detection and Prioritization: Identify top customer concerns across Europe, collaborating with Marketing & Sales teams to prioritize and address these issues.
  • Issue Monitoring and Countermeasures: Track issue evolution, implement countermeasures, and maintain organizational awareness until resolution.
  • Quality Representation: Serve as the Quality representative in the T-Smile program, contributing to regular progress meetings and training/coaching on related TPS methodologies.
  • Steering Committee Leadership: Lead a steering committee to support issue resolution across the organization.


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