Customer Experience Improvement Manager

5 days ago


Mjölby Kommun, Sweden Toyota Forklifts Full time
Job Overview

This is an exciting opportunity to join our dynamic team at Toyota Material Handling France as a Customer Experience Quality Manager. As a key contributor to our Market Operations organization, you will play a crucial role in elevating the customer experience by efficiently resolving major issues across the organization.

In this position, you will work closely with cross-functional teams to identify common customer pain points, develop effective resolutions, and implement Toyota Production Systems (TPS) methodologies to drive fast and efficient issue resolution.

You will also have the opportunity to travel across Europe, working with local teams to implement quality improvement processes and provide coaching/training on TPS methodologies.

As a member of our team, you will enjoy a dynamic, diverse, and welcoming work environment where collaboration, continuous improvement, and learning are valued.

The ideal candidate will possess excellent communication, coordination, and relationship-building skills, with a strong focus on customer experience and operational excellence.



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