Team Leader till Customer Experience

4 days ago


Älmhults Kommun, Sweden Inter IKEA Systems B.V. Full time
Team Leader till Customer Experience (CX), IKEA Älmhult

Vi söker nu två Team Leaders till vår funktion Customer Experience (CX) på vårt IKEA-varuhus i Älmhult.
Customer Experience som funktion i varuhuset inkluderar arbetsstationerna kassan, entréerna, kundservice och leklandet Småland – det vill säga platserna för dig som älskar mötet med människor och att ge service till våra besökare - stora som små. Som en del av vårt ledningsteam för CX kommer du att spela en nyckelroll i att skapa en fantastisk shoppingupplevelse för våra kunder och att leda våra medarbetare - är det dig vi söker?

VEM ÄR DU ?
Vi ser att du är en orädd och driven person. En person som vågar testa nya sätt att arbeta på och vågar göra fel längs vägen. Din förmåga att bygga relationer kommer vara avgörande. Du har en god förmåga att arbeta under högt tempo och har enkelt att ändra riktning baserat på situationens prioriteringar.

Viktigaste av allt är ditt intresse för ledarskap. Denna roll innefattar personalansvar i storleken cirka 10 medarbetare. Samtidigt som du brinner för att förnya och förbättra är det viktigt att inte glömma bort kärnan av vår verksamhet - våra medarbetare. Varje person är unik och har olika behov, din förmåga att anpassa ditt ledarskap till de mångas behov kommer vara viktig. Du kommer ansvara för att utmana dina medarbetare till att ta nästa steg i deras utveckling och vara närvarande under vägen.

Du kommer fokusera på att skapa en enkel, attraktiv och rolig shoppingupplevelse för alla våra besökare. Du kommer arbeta med att hitta sätt att förgylla våra kunder och göra ett besök på IKEA till ett utflyktsmål för hela familjen.
Du kommer också arbeta med kundbemötande i flera kanaler: via vår hemsida, via år IKEA-app, sociala medier men även våra självbetjäningsstationer och i varuhuset – det vi kallar för Omni-Channel. Här ser vi stor potential för dig som vågar testa nya sätt att arbeta på. Hur kan vi hjälpa våra kunder skräddarsy deras shoppingupplevelse enligt deras behov så vi kan möta de många människorna samtidigt?

Tillsammans som ett team
Såklart gör du inte detta ensam, totalt består CX av cirka 25 medarbetare, varav 10 medarbetare rapporterar direkt till dig. Du kommer rapportera till vår Easy Buying och shopping experience Manager Sanne Lundvall. Ditt samarbete slutar inte inom funktionen, och just din förmåga att samarbeta kommer att vara avgörande för framgång i rollen.

Frågor och support? Låt oss knyta kontakt

Tjänsten är på heltid (38,25 timmar i veckan) och tills vidare. Sista ansökningsdag är 12/3, men vänta inte med din ansökan - ansök redan idag då intervjuer sker löpande.

Som Team Leader på IKEA följer du Handelsanställdas lön och kollektivavtal.
Inom funktionen Customer Experience ingår arbete med barn i vårt lekrum "Småland". Vi tillämpar bakgrundskontroller för att stärka barns och ungas skydd. Om du går vidare i rekryteringsprocessen och blir erbjuden tjänsten, så kommer vi att be dig beställa ett utdrag ur belastningsregistret gällande "Arbete med barn i annan verksamhet än skola och barnomsorg 442.14".

Varmt välkommen med din ansökan

#J-18808-Ljbffr

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