Customer Service Expert for Swedish Market

4 days ago


Helsingborg, Skåne, Sweden Boston Scientific Full time
About This Opportunity

We are seeking a highly skilled Customer Service Representative to join our team in Sweden. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers across the region.

Job Summary

This is a 12-month fixed-term contract position that offers a unique opportunity to work with a leading medical technology company. You will be reporting to the Customer Service Supervisor and will be working closely with cross-functional teams to achieve business objectives.

Key Responsibilities:
  • Provide professional and friendly support to clients via phone and email.
  • Respond promptly to customer inquiries, including order details, delivery status, and return requests.
  • Manage and oversee the Esker platform and EDI portals.
  • Process specialized orders not handled by the standard order processing team.
  • Support the central order processing team with any questions or issues.
  • Resolve customer disputes efficiently and fairly.
  • Contribute to ongoing improvements in customer service operations by following established procedures.
Requirements
  • At least 3-5 years of experience in a similar customer service role, ideally within the med-Tech industry.
  • Excellent verbal and written communication skills.
  • Strong phone handling skills and a customer-focused approach.
  • Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
  • Experience with e-commerce systems, preferably in the med Tech – Healthcare industry.
  • Comfortable communicating in Swedish and English, both spoken and written.
About Our Company

Boston Scientific is a global leader in medical science, committed to solving the challenges that matter most – united by a deep caring for human life. We have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

What We Offer
  • An attractive salary package and benefits.
  • A hybrid working schedule from our office in Helsingborg.
  • The opportunity to work within an international, proactive, and innovative environment.
  • Upskilling in a challenging but healthy competition atmosphere.
  • Mentoring and a company investing in the professional and personal development of its people.

Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.



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