
Logistics and Transport Coordinator
6 days ago
Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. We help organizations streamline their operations, reduce costs, and improve customer satisfaction.
Our cloud-based solutions are trusted by over 26,000 customers worldwide, who rely on us to deliver efficient and effective logistics management.
Key Responsibilities:
- Assist customers with application software issues or requests, ensuring prompt resolution.
- Maintain accurate customer records, including contact information and call history.
- Keep customers informed about the status of their solution, promoting transparency and trust.
- Collaborate with internal teams to resolve support cases efficiently.
About This Position:
This role involves providing first- and second-line IT support to Nordic and EMEA-based customers. As a Customer Support Agent, you'll be the primary point of contact for these customers, handling their issues and requests professionally and effectively.
Requirements:
- A university degree, experience in transport management, and/or a background in IT support.
- Preferably, your expertise is in customer support, forwarding, transport management, and/or customs.
- We believe you possess excellent analytical and problem-solving skills, a focus on customer satisfaction, and a structured approach to work.
- Strong communication skills in Swedish and English are essential.
Why Choose Descartes:
We offer competitive compensation, great benefits, remote work options, and the chance to join a dynamic team on a mission to transform the logistics industry. Plus, we prioritize environmental sustainability and strive to minimize our carbon footprint.
We value diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels welcome and respected.
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