Customer Service Representative with French Proficiency
4 days ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries related to products, campaigns, orders, deliveries, and payments via email.
In this role, you will work closely with our experienced team to deliver first-class service and create an outstanding customer experience throughout the entire process. Your responsibilities will include addressing customer inquiries, resolving issues, and providing excellent written communication skills in French and English.
To succeed in this role, you must have excellent written proficiency in French and English, strong IT skills, and experience with digital communication channels. Additionally, you should have strong problem-solving skills, be solution-oriented, and demonstrate a commitment to your responsibilities and the team's shared goals.
As a part-time Customer Service Representative, you will have the opportunity to work on-site in Örebro or remotely if you are not based in the area. This is a perfect part-time job that can easily be combined with your studies or other primary employment of at least 50%. We offer great opportunities to grow professionally, build your network, and establish valuable connections for the future.
This is an excellent opportunity for someone who is currently pursuing post-secondary studies at a minimum of 50% or has other primary employment of at least 50%. If you have experience in customer service, case management systems, and proficiency in Swedish, it is meritorious. However, we encourage applications from all qualified candidates who meet the required qualifications.
Key Responsibilities:
- Handle customer inquiries related to products, campaigns, orders, deliveries, and payments via email
- Address customer complaints and resolve issues in a timely and professional manner
- Provide excellent written communication skills in French and English
- Work collaboratively with the team to achieve shared goals and objectives
Required Skills and Qualifications:
- Excellent written proficiency in French and English
- Strong IT skills and experience with digital communication channels
- Problem-solving skills and ability to think critically
- Commitment to responsibilities and team goals
- Experience in customer service, case management systems, and proficiency in Swedish (meritorious)
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