Part-time Customer Support Specialist
4 days ago
We are looking for a highly skilled and enthusiastic Part-time Customer Support Specialist to join our team. In this role, you will be responsible for handling customer inquiries related to products, campaigns, orders, deliveries, and payments via email.
As a key member of our customer support team, you will work closely with our experienced team to deliver first-class service and create an outstanding customer experience throughout the entire process. Your responsibilities will include addressing customer inquiries, resolving issues, and providing excellent written communication skills in French and English.
To succeed in this role, you must have excellent written proficiency in French and English, strong IT skills, and experience with digital communication channels. Additionally, you should have strong problem-solving skills, be solution-oriented, and demonstrate a commitment to your responsibilities and the team's shared goals.
This is an excellent opportunity for someone who is currently pursuing post-secondary studies at a minimum of 50% or has other primary employment of at least 50%. If you have experience in customer service, case management systems, and proficiency in Swedish, it is meritorious. However, we encourage applications from all qualified candidates who meet the required qualifications.
Job Description:
As a Part-time Customer Support Specialist, you will be responsible for handling customer inquiries related to products, campaigns, orders, deliveries, and payments via email. You will work closely with our experienced team to deliver first-class service and create an outstanding customer experience throughout the entire process.
Responsibilities:
- Handle customer inquiries related to products, campaigns, orders, deliveries, and payments via email
- Address customer complaints and resolve issues in a timely and professional manner
- Provide excellent written communication skills in French and English
- Work collaboratively with the team to achieve shared goals and objectives
Requirements:
- Excellent written proficiency in French and English
- Strong IT skills and experience with digital communication channels
- Problem-solving skills and ability to think critically
- Commitment to responsibilities and team goals
- Experience in customer service, case management systems, and proficiency in Swedish (meritorious)
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