Account Growth Strategist

22 hours ago


Stockholm, Stockholm, Sweden Sympa Oy Full time
Driving Customer Retention

At Sympa Oy, we understand the importance of customer retention in driving business growth. That's why we're looking for a skilled Customer Success Manager to help us develop and execute account plans that deliver maximum value to our customers.

As a critical member of our Customer Success team, you'll be responsible for building strong relationships with key stakeholders, identifying opportunities for growth, and collaborating closely with cross-functional teams to deliver seamless customer experiences.

Our ideal candidate is a results-driven professional with a passion for delivering exceptional customer outcomes. If you have a proven track record in Customer Success and are eager to take your career to the next level, we'd love to hear from you.

Key Responsibilities:

  • Design and implement account plans that drive maximum ROI for our customers
  • Build and maintain strong relationships with key stakeholders, including C-level executives and junior HR professionals
  • Identify and pursue expansion opportunities within existing accounts, leveraging data and CRM systems to inform decision-making
  • Collaborate closely with cross-functional teams, including Support, Sales, and Marketing, to deliver seamless customer experiences

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and professional development
  • Competitive salary and benefits package, including flexible working arrangements and access to cutting-edge technology
  • Autonomy to design and implement innovative solutions, with regular feedback and coaching from senior leaders
  • The chance to make a real impact on customer satisfaction and drive business growth through strategic partnerships


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