Boutique Director

Key Responsibilities

Lead Business Development

• Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPI's
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Strategize and develop networking activities for the boutique team
• Develop and execute strategic events to enhance the client experience in and out of the boutique

Partner with Regional and Corporate Partners

Ensure Boutique Success

• Along with Management Team—determine, communicate, and monitor individual and team KPI's to further success
• Strategize with all Corporate Departments (Retail, Merchandising, Marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

Team Development and Management

Motivate and Support the Boutique Staff

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies, boutique targets, & client experience best practices
• Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
• Actively recruit and maintain talent pipeline in & out of the boutique
• Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees

Prestige Business Development

Strategize Outreach to Local Prestige Market

• Strategize outreach to local prestige market
• Cultivate Prestige Partnerships to increase prestige sales within the boutique
• Develop and implement a “backpack” strategy to promote prestige sales

Be a Maison Ambassador

Uphold Cartier Standards

• Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

Your Profile

Education

• Bachelor's degree in a business-related field is a plus
• Additional language skills are a plus

Required Experience

• 7 to 10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports

Technical Skills / Abilities

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Previous experience with SAP is preferred
• Must be able to stand on feet all day

Personal Skills

• Strong leadership skills
• Must be able to stand all day
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

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