Flagship Boutique Director, High Luxury

4 weeks ago

Stockholm, Sweden RETAIL Experts Full time
Job Description

For our High-Profile Client’s flagship store located in Stockholm, we are currently looking for a highly driven Retail Store Director, ideally with a track record in Watches & Jewellery, in order to lead the team to provide exceptional customer experience and achieve the ambitious boutiques sales goals.

About us

RETAIL Experts is the leading Luxury Recruitment Experts in Switzerland & Internationally. We specialise in Luxury Retail, Wholesale and e-Tailing, addressing the recruitment needs of companies active in Luxury and Premium Consumer Goods, covering all professions, from junior associates to senior executives, providing Permanent as well as Interim placement solutions.

 

 

POSITION

Lead business development for the boutique by creating and developing client relationships:

  • Develop and execute the boutique client development plan of the Brand
  • Lead the development of the boutique’s Customer Excellence standards
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
  • Secure a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with the brand’s Management Team to develop effective client strategies resulting in increased business opportunities
  • Strategize and develop networking activities for the boutique team
  • Develop and execute strategic events to enhance the client experience in and out of the boutique

Partner with regional and corporate partners to ensure boutique success:

  • Along with Management Team, define, communicate and monitor individual and team KPI’s to further success
  • Strategize with all Corporate departments (i.e., Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities and needs
  • Lead Management Team to ensure fluidity of operations

Team Development & Management:

  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Brand strategies, boutique targets and client experience best practices
  • Educate and inspire boutique team with Brand knowledge, local/global competitive landscape and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
  • Actively recruit and maintain talent pipeline for the boutique
  • Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Partner with Management Team re the performance management process through regularly scheduled individual meetings including bi-annual performance reviews
  • Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees

Prestige Business Development:

  • Strategize outreach to local prestige market
  • Cultivate Prestige Partnerships to increase prestige sales within the boutique
  • Develop and implement a “backpack” strategy to promote prestige sales

Be a “Maison” Brand Ambassador:

  • Uphold the Brand standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

PROFILE

  • Bachelor’s degree in a business-related field or similar
  • 7-10 years of management experience, ideally in luxury retail or hospitality
  • Required experience in managing direct reports (5-15 pers)
  • Strong leadership skills
  • English language fluency, Swedish and additional language skills are a definite plus
  • Must be available to work retail hours (including week-ends), and travel for trainings, client events, as needed
  • Excellent analytical, organizational, and interpersonal communication skills
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning
     

If this opportunity speaks to you and you can prove to have the necessary background/experience in Luxury Retail or Hospitality, we’d be very keen to get to know you. We invite you to apply online or connect with us on LiN. We’ll gladly be in touch for more information or a follow up.

We are looking forward to hearing from you



Requirements
For our High-Profile Client’s flagship store located in Stockholm, we are currently looking for a highly driven Retail Store Director, ideally with a track record in Watches & Jewellery, in order to lead the team to provide exceptional customer experience and achieve the ambitious boutiques sales goals. About us RETAIL Experts is the leading Luxury Recruitment Experts in Switzerland & Internationally. We specialise in Luxury Retail, Wholesale and e-Tailing, addressing the recruitment needs of companies active in Luxury and Premium Consumer Goods, covering all professions, from junior associates to senior executives, providing Permanent as well as Interim placement solutions. POSITION Lead business development for the boutique by creating and developing client relationships: Develop and execute the boutique client development plan of the Brand Lead the development of the boutique’s Customer Excellence standards Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s Secure a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy Partner with the brand’s Management Team to develop effective client strategies resulting in increased business opportunities Strategize and develop networking activities for the boutique team Develop and execute strategic events to enhance the client experience in and out of the boutique Partner with regional and corporate partners to ensure boutique success: Along with Management Team, define, communicate and monitor individual and team KPI’s to further success Strategize with all Corporate departments (i.e., Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities and needs Lead Management Team to ensure fluidity of operations Team Development & Management: Motivate and support the Boutique staff Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Brand strategies, boutique targets and client experience best practices Educate and inspire boutique team with Brand knowledge, local/global competitive landscape and industry news Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management Actively recruit and maintain talent pipeline for the boutique Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan Partner with Management Team re the performance management process through regularly scheduled individual meetings including bi-annual performance reviews Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees Prestige Business Development: Strategize outreach to local prestige market Cultivate Prestige Partnerships to increase prestige sales within the boutique Develop and implement a “backpack” strategy to promote prestige sales Be a “Maison” Brand Ambassador: Uphold the Brand standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone PROFILE Bachelor’s degree in a business-related field or similar 7-10 years of management experience, ideally in luxury retail or hospitality Required experience in managing direct reports (5-15 pers) Strong leadership skills English language fluency, Swedish and additional language skills are a definite plus Must be available to work retail hours (including week-ends), and travel for trainings, client events, as needed Excellent analytical, organizational, and interpersonal communication skills Enthusiastic approach with clients and colleagues Entrepreneurial spirit to develop their own business and build long lasting client relationships Creativity in developing new ways to motivate and develop a team Collaborative approach with ability to foster a united work environment with a “can do” attitude Strong understanding of client service needs and priorities (internal and external) Strong attention to details with the ability to handle multiple tasks simultaneously and with precision Ability to work in a fast-paced, evolving environment Intellectual curiosity and passion for learning If this opportunity speaks to you and you can prove to have the necessary background/experience in Luxury Retail or Hospitality, we’d be very keen to get to know you. We invite you to apply online or connect with us on LiN. We’ll gladly be in touch for more information or a follow up. We are looking forward to hearing from you

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