
Director of Client Experience
2 days ago
Job Summary
We are seeking a highly skilled Associate Director, Corporate Client Coverage to join our team in Stockholm. The successful candidate will play a pivotal role in ensuring seamless client delivery and experience across all processes and services managed by Client Management.
Key Responsibilities
- Support the Relationship Managers with end-to-end orchestration across all processes and services managed by Client Management.
- Engage clients throughout the process, ensuring seamless delivery and client experience.
- Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service.
- Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and addressing any gaps.
- Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes.
- Perform relevant account opening activities, working closely with relevant teams.
- Support the Relationship Manager in reviewing client account activity reviews, ensuring transactional activities are aligned to the client's business profile.
- Ensure alignment between Relationship Manager and Client Management with regular engagement regarding business priorities, issues, and addressing any gaps.
About the Role
This is an exciting opportunity for a seasoned professional to make a significant impact on our client relationships. The ideal candidate will have a strong understanding of the client needs being serviced and a drive to deliver exceptional client service and experience.
Requirements
- 3-5 years of experience in the financial services industry covering corporate clients.
- Clear understanding of client needs being serviced and strong drive to deliver exceptional client service and experience.
- Strong ability to positively influence stakeholders across the value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong written and verbal communication skills in English.
- Problem-solving skills with a focus on identifying solutions.
- Ability to work independently without direct supervision and cope with pressures from tight deadlines.
- A team player with good interpersonal skills.
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