
Nordic Language Quality Expert
4 days ago
We are seeking a highly skilled Language Quality Expert to join our team in Athens, Greece. As a Quality Analyst, you will be responsible for monitoring procedures, identifying areas for improvement, and ensuring quality standards are consistently met.
About the Position
- You will work closely with our team to develop and implement quality standards and processes across operations.
- Your expertise will help drive continuous improvement and maintain high-quality service across the team.
Responsibilities:
- Leading Quality Development: Develop and lead the implementation of quality standards and processes across operations.
- Providing Advisor Feedback: Give clear and helpful feedback to advisors to ensure they follow the process and deliver excellent service.
- Conducting Quality Checks: Conduct regular quality checks to identify areas for improvement and provide recommendations for enhancement.
- Creating Reports: Prepare and share insights and data for monthly reports, highlighting trends and areas for improvement.
- Participating in Calibration Sessions: Participate in monthly calibration sessions to maintain fairness and consistency.
Benefits:
- Relocation Support: Assistance with relocation and free accommodation provided for the first month.
- Competitive Compensation: Enjoy highly competitive wages and long-term job stability.
- Training: Receive fully paid training to set you up for success.
- Healthcare: Access private healthcare for peace of mind.
- Growth Opportunities: Enjoy continuous learning and career development.
- Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
- Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and personal trainer.
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