Language Quality Manager Stockholm

4 days ago


Stockholm, Stockholm, Sweden Work International Full time

We are seeking a skilled Quality Analyst to join our team in Athens, Greece. As a Quality Analyst, you will be responsible for monitoring procedures, identifying areas for improvement, and ensuring quality standards are consistently met.

About the Position

  • You will work closely with our team to develop and implement quality standards and processes across operations.
  • Your expertise will help drive continuous improvement and maintain high-quality service across the team.

Responsibilities:

  1. Monitoring Procedures: Monitor procedures to identify areas for improvement and provide recommendations for enhancement.
  2. Providing Advisor Feedback: Give clear and helpful feedback to advisors to ensure they follow the process and deliver excellent service.
  3. Conducting Quality Checks: Conduct regular quality checks to identify areas for improvement and provide recommendations for enhancement.
  4. Preparing Reports: Prepare and share insights and data for monthly reports, highlighting trends and areas for improvement.
  5. Participating in Calibration Sessions: Participate in monthly calibration sessions to maintain fairness and consistency.

What We Offer:

  • Relocation Support: Assistance with relocation and free accommodation provided for the first month.
  • Competitive Compensation: Enjoy highly competitive wages and long-term job stability.
  • Training: Receive fully paid training to set you up for success.
  • Healthcare: Access private healthcare for peace of mind.
  • Growth Opportunities: Enjoy continuous learning and career development.
  • Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
  • Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and personal trainer.


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