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Solutions Consultant
4 days ago
Bannerflow is committed to building a diverse and inclusive team.
We offer a hybrid workplace and a competitive compensation package including pension according to ITP1, health allowance, parental leave top-up, and health care insurance.
About the RoleWe seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.
Key Responsibilities- Facilitate a smooth onboarding experience for new customers.
- Drive increased usage and engagement with the Bannerflow platform.
- Lead key customer projects, collaborating with stakeholders to deliver success.
- Conduct regular reviews to assess and enhance customer satisfaction.
- Maintain and improve satisfaction levels across your customer portfolio.
- Achieve revenue growth through retention and upsell initiatives.
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