Customer Success Advocate

7 days ago


Jönköping, Jönköping, Sweden Progrits AB Full time

About Verendus

We are a leading provider of business systems in Europe for the recreational vehicle industry. Our software solutions cater to dealerships within motorhomes, caravans, boats, ATVs, jet skis, and motorcycles.

Our mission is to empower our customers to reach their full potential and enhance their daily operations through innovative, user-friendly system solutions.

We strive to make it easier for our customers to deliver exceptional service, enabling more consumers to enjoy leisure activities on the roads, at sea, or in the mountains.

About the Role

You will be the primary point of contact for our German customers, handling inquiries via phone, email, or instant messaging. Your responsibilities will include:

  • Responding to customer support requests directly or coordinating with colleagues as needed
  • Identifying areas for improvement and contributing to enhancing our customer support services
  • Accompanying new customers through the onboarding process, ensuring timely completion of action plans and data transfer
  • Creating tutorial videos and conducting system training sessions at customer sites (optional)

Your goal will be to provide top-notch support, ensuring our customers receive the assistance they need to thrive in the recreational vehicle industry.



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