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Teknisk Support Specialist for Samsung
2 months ago
Vi søger en højt motiveret og teknisk person til at blive en del af vores Tech Support Team for Samsung. Som repræsentant for teknisk support og brugeraktivering, vil du have den unikke mulighed for at spille en afgørende rolle i at give en assistance i topklasse til vores kunder, fejlfinde tekniske problemer, og give dem mulighed for at maksimere brugen af deres high-tech produkter.
Transcom er et globalt samfund af kundeservice eksperter. Vi leder efter en dansktalende tech-ekspert som elsker at hjælpe andre, går meget op i at yde fremragende kundeservice, og som har en sand passion for teknologi verdenen og AI - og vi vil gerne have at du bliver en del af os. Dette er den perfekte mulighed for en tech-nørd.
Hvad er der i det for dig?
- Internationalt og inkluderende miljø, der får dig til at føle dig støttet, opmuntret og velkommen fra dag ét.
- Cutting Edge Technology - Vær på forkant med teknologien, og arbejd med de nyeste tekniske produkter og innovationer.
- Karrierevækst - Vi tilbyder robuste faglige udviklingsprogrammer, mentorskaber og muligheder for avancement.
- Gør en reel indflydelse — Forbedre brugernes liv direkte ved at løse deres tekniske udfordringer.
- Fast fuldtidskontrakt.
- Yderligere personalegoder.
**Teknisk Support Ekspert og Brugeraktiveringsekspert**
I denne rolle fungerer du som brugerenabler. Din mission vil omfatte løsning af problemer og sikring af, at brugeren får mest muligt ud af deres teknologiske produkt. Dine primære ansvarsområder er at diagnosticere og løse komplekse problemer og yde enestående service.
Hvad vi leder efter:
- Modersmål eller flydende i det danske sprog.
- Øvet engelsk kundskaber (B2+) Skriftelig og mundligt.
- Stor interesse for fejlfinding af hardware og software på forskellige elektroniske enheder.
- En passion for at lære og forstå mobil operativesystemer (Android & IOS) og almindelige software.
- En positiv indstilling og en stærk evne til effektivt at håndtere stress.
- Fremragende lyttefærdigheder og en ægte interesse i at opbygge stærke kunderelationer.
**Hvordan livet er hos Transcom**
Vi har kundeoplevelsesspecialister i 29 lande. Hos Transcom er vi ubønhørligt engagerede til vores kunder og hinanden. Du er inkluderet, ligesom du er, fra dag ét. Og med det rette mindset er der ingen ende på, hvor langt vi kan nå sammen.
