Strategic Team Leader for Premium Car Brand

14 hours ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

Are you a motivated and goal-oriented individual looking for a challenging leadership role? We are seeking a team leader to join our team in Stockholm and drive business results while improving customer experience. As a team leader, you will play a key role in developing strategies to improve efficiency, customer satisfaction, and routines.

About the Role

As a team leader, your primary responsibilities will include managing the team performance, ensuring team members have the necessary coaching from the Lead CSRs, measuring and enhancing the satisfaction within the team, and driving KPIs and new initiatives to improve financial efficiency.

Key Responsibilities

Your key responsibilities may include:

  • Leading a team of customer service representatives
  • Developing strategies to improve efficiency and customer satisfaction
  • Coaching and mentoring team members
  • Driving business results and improving customer experience

Requirements

To succeed in this role, you should have leadership experience and be fluent in Swedish and English. You should also be eager to learn new things and adapt quickly to change. Additionally, you should have high-level knowledge of Google package and other CRM systems.



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