Team Lead for Luxury Automotive Brand

13 hours ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

We are seeking a strategic team leader to join our team in Stockholm. As a team leader, you will play a key role in developing strategies to improve efficiency, customer satisfaction, and routines. If you are passionate about customer service and leadership, this is an exciting opportunity for you.

About the Role

As a team leader, your primary responsibilities will include managing the team performance, ensuring team members have the necessary coaching from the Lead CSRs, measuring and enhancing the satisfaction within the team, and driving KPIs and new initiatives to improve financial efficiency.

Responsibilities

Your specific responsibilities may include:

  • Managing team performance
  • Coaching team members
  • Measuring team satisfaction
  • Driving KPIs and new initiatives

Requirements

To succeed in this role, you should have leadership experience and be fluent in Swedish and English. You should also be eager to learn new things and adapt quickly to change. Additionally, you should have high-level knowledge of Google package and other CRM systems.



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