Account Professional
7 hours ago
About the Role:
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- The ideal candidate will manage customer portfolios to ensure maximum value from our products and services, focusing on providing expert guidance for additional product sales and inclusive services.">
Main Responsibilities:
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- Manage and develop own customer portfolio by proactively reaching out and driving additional sales efforts through phone and Teams meetings.">
- Prioritize customer activities by effectively segmenting the customer base.">
- Develop and strengthen customer relationships, acting as a trusted advisor with key stakeholders.">
- Proactively address churn indicators to prevent termination requests.">
- Deal with incoming termination requests and contract-related issues.">
- Maintain excellent service standards and high customer satisfaction according to current department guidelines.">
- Collaborate seamlessly with other ABAX departments for optimal results.">
- Continuously inform and educate customers about new products and services.">
We Believe You Bring:
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- Strong experience in customer-focused roles with demonstrated results.">
- A good understanding of new business and the value of developing existing customer portfolios.">
- An interest in how technology and data can add value to business.">
- A strong commitment to delivering effective solutions and engaging with customers.">
- Fluency in Swedish (written and spoken) is required for working with the specific market, along with proficiency in English as this is our company language.">
Personal Attributes:
">We are looking for a person who recognizes themselves in our four values: enthusiastic, customer-centric, innovative, and sustainable. In this recruitment, we will place great emphasis on personal qualities. We seek a candidate who finds a strong driving force in working with sales and developing existing customer relationships. To fit into the role, it's an advantage to be a good problem solver, goal-oriented, and triggered by achieving results. You have a good ability to drive your work forward, but in tasks where teamwork is necessary, you're always a team player. Since in this role you handle both upselling, renewal of agreements, and terminations, you must also be fearless and used to negotiating.
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